Nkechi Eucharia

NKECHI EUCHARIA Appointment Setter| Lead Generation Specialist | Sales Development Representative | Customer Support Specialist Tel: -  | Emilail:-https://www.linkedin.com/in/nkechi-euchariaugorji-ba-? Objective Result Oriented Sales Development Representative with over 2 years of experience and a proven track record in lead generation, appointment setting, and sales outreach. Proficient in utilizing Apollo.io, LinkedIn Sales Navigator, and HubSpot to identify and qualify high-potential leads. Experienced in scheduling appointments using Calendly and conducting effective virtual presentations via Zoom. Skilled in leveraging CRM systems to manage customer interactions and drive sales growth. Adept at cold calling, lead qualification, and sales funnel management. Seeking to apply expertise in a fast-paced environment to consistently exceed sales targets and contribute to revenue growth. Skills Appointment Setting/Scheduling Lead Generation using different tools e.g (Apollo.io, LinkedIn) Exceptional Customer Service Sales Development Time management and organizational skills Customer relationship management (CRM) software Cold Calling Excellent communication and interpersonal skills Product Knowledge Data entry skill Calendar management Problem-solving and decision-making abilities Negotiation Skills Market Research Active Listening Experience ISQUARE LIMITED January, 2023 - February, 2025 Sales Development Representative/ Customer Support Specialist Duties and Responsibilities: Conducted proactive outreach to potential clients, generating qualified leads using Apollo.io for solar panel, wiring cable, and inverter battery sales through targeted communication and product. Provided expert customer support, addressing technical inquiries and resolving issues related to electrical products, ensuring customer satisfaction and building trust in the company's services. Developed and maintained strong client relationships, offering tailored solutions and guidance on electrical product selection, leading to increased repeat business. Scheduled product demonstrations and consultations for potential clients, showcasing the benefits of solar panels, wiring cables, and inverter batteries, contributing to sales pipeline growth. Utilized CRM systems to track customer interactions and manage lead data, ensuring accurate record-keeping and facilitating efficient follow-up for sales opportunities. Collaborated with the sales team to develop and refine sales strategies for electrical products, contributing to increased sales conversions and revenue generation. Provided technical assistance and after-sales support to clients, ensuring optimal performance of solar panels, wiring cables, and inverter batteries, strengthening client loyalty and generating positive referrals. SECURITY ENCOURAGERS LIMITED May, 2021 - November, 2022 Appointment Setter / Sales Closer Duties and Responsibilities: Conducted high-volume outbound calls to qualify leads and schedule appointments for the sales team, consistently exceeding monthly appointment targets. Utilized CRM systems to manage lead data and track appointment progress, ensuring accurate and up-to-date information for sales representatives. Delivered compelling sales presentations to potential clients, effectively communicating the value proposition of Security Encouragers Limited's security solutions. Negotiated and closed sales deals with prospective clients, consistently meeting and exceeding sales quotas through effective closing techniques. Developed and maintained strong client relationships, fostering repeat business and generating referrals for Security Encouragers Limited. Collaborated with the marketing team to refine lead generation strategies, contributing to an increased flow of qualified leads for the sales pipeline. Resolved client security-related questions and provided informed guidance on appropriate service solutions, contributing to increased customer loyalty and trust in Security Encouragers Limited. Education Federal Polytechnic Nekede owerri, Nigeria HND in Library and Information Science Professional Certification/ Training On Demand IT Skills Certification By Digital Witch IT Support Community Short Term Rental/ Virtual Property Management Certification By Digital Hospitality Hub Other Training Mobile Graphics, Social Media Tools((Whatsapp, Facebook, Instagram,Twitter, 2018 Telegram) Usage and Automation Tools Google Suite Microsoft office Canvas Zoom Calendly Loom LinkedIn Apollo.io Dropbox Trello HubSpot Asana