Nkechi Eucharia

Experienced Customer Support Specialist & Appointment Setter  

Overview:  

I am a dedicated and results-driven professional with extensive experience in customer support, customer service, and appointment setting. I excel at delivering exceptional service, resolving customer inquiries efficiently, and managing schedules to ensure seamless operations. My strong communication skills, attention to detail, and ability to build rapport with clients make me a reliable asset for any team.  

Key Skills:  

• Customer Support: Proven ability to handle customer inquiries, troubleshoot issues, and provide timely solutions to ensure customer satisfaction.  

• Customer Service: Skilled in managing client relationships, addressing concerns, and maintaining a positive brand image.  

• Appointment Setting: Expertise in scheduling, calendar management, and coordinating meetings to optimize productivity.  

• Communication: Excellent verbal and written communication skills, with fluency in English.  

• Problem-Solving: Adept at identifying issues and implementing effective solutions to enhance customer experience.  

• Time Management: Highly organized with the ability to prioritize tasks and meet deadlines in fast-paced environments.  

• Tools & Software: Proficient in using CRM systems (e.g., Zendesk, HubSpot), scheduling tools (e.g., Calendly), and Microsoft Office Suite.  

Experience Highlights:  

• Resolved 95% of customer inquiries within the first contact, improving customer satisfaction ratings by 20%.  

• Managed a high-volume appointment schedule, ensuring 100% accuracy and timely follow-ups.  

• Consistently received positive feedback for maintaining a professional and empathetic approach in customer interactions.  

Why Hire Me?  

I am passionate about delivering top-notch customer service and ensuring clients feel valued and supported. My proactive approach, combined with my ability to adapt to diverse customer needs, makes me a strong candidate for your team. I am committed to helping businesses build lasting relationships with their clients while driving operational efficiency.