Njoku Chimuanya Emmanuella

Emmanuella Njoku SKILLS Owerri, Nigeria. (- Analytical thinking. - Utilization and Integration of SaaS. Customer-centric Mindset. PROFESSIONAL SUMMARY: Experienced account manager and customer service representative, well versed in HubSpot methodologies and collaborating with crossfunctional teams to provide successful SaaS solutions and improve customer satisfaction within an organization. Expertnaire, Remote — Digital Marketer Time Management. Communication. Team Collaboration. Problem-solving. JANUARY 2022 - DECEMBER 2023 . Led a team of 10 and managed lead generation pages with 100% accuracy and efficiency. . Integrated software services for email and live chat support that helped onboard over 5 thousand open contacts and was able to increase sales by 49% in Q2. . Initiated an effective communication and rapport with consumers, which provided a fresh taste in customer relations, and reduced errors by 59% CERTIFICATES ALX Virtual Assistant Certificate Clear communication skills, Time management and Setting appointments with Calendly, Google services, etc. De-Family Health Laboratory, Nigeria — Data Entry Internship JANUARY 2023 - MAY 2023 . Played a key-role in expanding the customer base by 30% thereby achieving customer retention and loyalty through exceptional service and follow-up. . Consistently received positive customer feedback and recognition for going beyond to resolve complex troubleshooting issues. . Recognized as a subject matter expert and go-to resource for colleagues, providing training, onboarding, and account management of open contacts across the organization. Digital Witch IT Support Certificate Utilization and Integration of SaaS software for Account Management Certificate in Customer-service: Troubleshooting and Problem solving Help-desk services, Email support, Live chat, and phone support. EDUCATION Alex-Ekwueme Federal University, Nigeria — B.Sc. Biology JULY, 2019 - Present Bachelor of Science in Biology in Alex Ekwueme Federal University Ndufu-Alike, Ebonyi State, Nigeria. Madonna Model Secondary School, Nigeria — High School Diploma SEPTEMBER 2012 - JULY 2018 Madonna Model Secondary School Owerri, Imo state, Nigeria. LANGUAGES English, Conversational Spanish.