Njoku Bobby

I am

• A Customer-Centric Professional who excels at uncovering customer needs, designing personalized solutions, products, and services through the use of user feedback from Multi-Channel Communications conveniently suited for all categories of customers.

• With a high level of Service Awareness trained to identify all the customer touchpoints in a business and create amazing customer experiences, however “unimportant” this touchpoint might seem. My maxim is “All touchpoints matter”

• Able to identify customer Pain point, however obscure, through:

o Analyzing the data collected.

o Predictive analysis, through trends.

• A thinker, who improves organizational systems and processes by:

o Designing or applying existing systems and processes.

o Testing this process or system.

o Obtaining and analyzing Feedback from the testing.

o Improving the system through data-backed conclusions from the analysis.