Njoku Bobby

Njoku Bobby

$10/hr
Customer service
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
26 years old
Location:
Lagos, Lagos, Nigeria
Experience:
2 years
About

I am

• A Customer-Centric Professional who excels at uncovering customer needs, designing personalized solutions, products, and services through the use of user feedback from Multi-Channel Communications conveniently suited for all categories of customers.

• With a high level of Service Awareness trained to identify all the customer touchpoints in a business and create amazing customer experiences, however “unimportant” this touchpoint might seem. My maxim is “All touchpoints matter”

• Able to identify customer Pain point, however obscure, through:

o Analyzing the data collected.

o Predictive analysis, through trends.

• A thinker, who improves organizational systems and processes by:

o Designing or applying existing systems and processes.

o Testing this process or system.

o Obtaining and analyzing Feedback from the testing.

o Improving the system through data-backed conclusions from the analysis.

Languages
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