NITIN KUMAR AGARWAL
: +91 - /-
:-http://www.linkedin.com/in/nitinkumaragarwal-
Finance & Account – Operation Manager P2P/AP
SUMMARY
Accomplished professional with over 12 + years of distinguished experience including Retail Banking and Global Shared
Services – F&A.
Proficient in liaising with client and representing those in the monthly governance meetings with client; evaluating
process health (SLA/KPI), identifying control weaknesses and recommending control monitoring/review mechanism.
Demonstrated excellence in recognizing process improvement opportunities and control gaps for the Bangalore Delivery
Center; supervising operational planning and completing the day-to-day process operations.
Effective people management skills by conducting regular One-on-One conversation on the progress towards the
accomplishment of common business goals, skill development, knowledge enhancement, new learning’s to deliver an
effective client success, business results and career pathing.
CORE COMPETENCIES
Experience on Robotic Process Automation (RPA) as a Process SME which I managed in F&A Domain.
Conducting root-cause analysis and taking preventive measures to deliver effective the SLA / KPI result.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on
areas of improvement.
Good exposure in End to End accounting which helps in sharing adequate training and knowledge to upskill others.
Advance knowledge on MS Office application and ERP System (SAP).
Effective governance on day to day operation to avoid any escalation and to have healthy relationships.
Working with CI Automation to convert the ideas of any process improvement or control enhancement.
Both Yellow and Green Belt certified by accomplishing multiple process improvement in IBM process I managed.
Awarded for Top Talent Spark @IBM as a Customer First Award @ICICI Bank.
ORGANIZATIONAL EXPERIENCE
Since Feb’2021 with Genpact India Pvt Ltd.
Role and responsibility:
Working as P2P Manager, Operation
My core responsibility to manage daily deliveries, capacity planning and to drive process efficiency, controls and
transformation.
Managing Deliveries of various Process in P2P - Vendor Master, Payments, Debit Balance recovery, Helpdesk, Invoice
Processing, GRIR Mismatch, Aged Creditors Root Cause and preventive measure for on time payment and Travel and
Expense (Concur) Audit.
Client relationship management by listening their needs to meet the expectation as well as to ensure to meet the
agreed SLA/KPI’s every month
Monthly / quarterly / yearly Team performance review and discussion on promotions / appraisals with Genpact
Management to help employee grow within the organization.
End to End Management Process Transition, which includes, Resource Planning, Hiring External / Internal Growth
Mapping, Asset Planning/Procurement, Pre-KT Planning, Remote KT Planning, Post Go-Live, SOP/DTP review and Sign
Off, etc.
Determining the process improvement / lack of control areas within the new and existing process.
Collaborating with the global teams on a regular basis to solve and work on common issues together.
Effective and regular governance on all the deliveries I manage with the help of required (self built – in) metric.
Nov’12 – Feb’2021 with IBM India Pvt Ltd.
Role and responsibility: Since Jul’ 2016 – Feb’2021
Working as an Assistant Manager for P2P / Accounts Payable which includes a team size of 12 people.
My Core responsibilities are: o Managing with excellence day-to-day delivery of multiple process by capacity planning includes Automatic / Manual
Payment Run, Invoice Processing, T&E Audit, and AP others (GRIR Aged Open Items Review and Recon, AP Trade
Aged Open Item review and recon, Refund / Return check, Supplier Dispute, special payment request and Helpdesk
Inquiry (L2).
o Client relationship management by listening their needs to meet the expectation as well as to ensure to meet the
agreed SLA/KPI’s every month.
o Monthly / Weekly internal governance to comply with regards to SOD, KCO, Backup Matrix, UNI discussion with the
team member, DTP’s change tracking, ABC reporting, etc.
o Mentoring and coaching the team members on a regular interval to manage the talent, co-creating the future,
empowering the agile environment with collaboration and building trust by providing clarity & purpose as much as
possible.
o Identifying continuous process improvement by solving the complexity, embracing challenge, deciding with speed,
managing priorities, collaborating ideas and driving innovation till the closure.
o Monthly / quarterly / yearly Team performance review discussion, promotions and appraisals with IBM
Management for career pathing.
From Jun’ 2014 – Jun 2016
Worked as Sr. Process Lead (Sr. Financial Analyst)
o Accrual Account Reconciliation,
o Bank Reconciliation Statement,
o Cash Application,
o Intercompany Variance Analysis and reconciliation,
o Transacting required Journal entry,
o Providing business unit support with missing coding information for accounting by working the respective client
stake holder.
From Nov’ 2012 – May’ 2014
Joined as Process Lead (Financial Analyst) role in P2P / Accounts Payable Team.
My core activities were: o Open Debit Balance analysis,
o Wire Payment Clearing,
o Third Party Audit request handling,
o Error Log reporting of invoice processing to the management along with proposal for solution.
o US Tax Payment processing.
o Refund / Return Check analysis and clearing,
o Transacting and clearing any advance payment, Cash Discount allocation and reclassifying manually to the
respective cost center,
o Escheatment Process.
o Taking necessary action to block the supplier account for any issued IRS TAX Levy or Freeze request.
o Preparing a regular report to analyze the root cause and taking necessary actions for any Vendor blocked / Past
Due invoices.
o Payment Rejection Report.
o Duplicate document analysis to prevent any duplicate payment before the actual payment run.
o AP Suspense account reconciliation in Black Line.
o Quarterly Outstanding / Unpaid Checks analysis.
March’09 – Sept’12 with ICICI Bank Ltd
Roles and Responsibility, I managed while working as “Retail Branch Banking - Officer”
Both Cash and Non-Cash (Inventory, Bonds, FX, and Vault) transaction.
Internal Management control to adhere the rules and compliance of Retail Banking.
Resolving Customer’s query or escalation and request within the agreed TAT.
Diversifying the work within the team.
Books of Branch Account and Inventory on time with accuracy.
Sales and Services for both Asset and Liability Product, like; Loans, Credit Card, Saving Account, Current Account, etc.
EDUCATION
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MBA (Finance & IT)
Amity School of Distance Learning (Amity University)
64.50%
PGDBO (Diploma in Banking Operation)
NIIT IFBI, Kolkata
78.0%
Diploma in Information Systems Management
NIIT Academy
58.38%
Bachelor of Commerce (Accounts, TAX)
Calcutta University
54.57%
Class X+2 (Commerce)
WBCHSE
52.0%
Class X
WBBSE
52.75%
Email
Contact No
Father Name
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Subhash Chandra Agarwal
Communication Address
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C/O Manjit Singh, #6, Vinayaka Layout 4th Cross, TC Palya Main Road, KR
Puram, Bangalore – 560036.
Permanent Address
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N-299/A Fatehpur 2nd Lane, Flat No 16, Kolkata – 700024.
Other Information
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November 2015
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October 2008
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June 2006
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April 2003
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Personal Information
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21st Aug 1983
Indian
Married
Declaration:
I hereby declare that all the information furnished above is true to the best of my knowledge.
