Nitin Kumar Agarwal

• Accomplished professional with over 12+ years of distinguished experience including Retail Banking and Global Shared Services – F&A.

• Proficient in liaising with clients and representing those in the monthly governance meetings with clients; evaluating process health (SLA/KPI), identifying control weaknesses, and recommending control monitoring/review mechanisms.

• Demonstrated excellence in recognizing process improvement opportunities and control gaps for the Bangalore Delivery Center; supervising operational planning and completing the day-to-day process operations.

• Effective people management skills by conducting regular One-on-One conversations on the progress towards the accomplishment of common business goals, skill development, knowledge enhancement, new learnings to deliver effective client success, business results, and career pathing.

CORE COMPETENCIES

• Experience in Robotic Process Automation (RPA) as a Process SME which I managed in F&A Domain.

• Conducting root-cause analysis and taking preventive measures to deliver effective SLA / KPI results.

• Assessing the customer feedback, evaluating areas of improvement & providing critical feedback to the associates on areas of improvement.

• Good exposure in End to End accounting which helps in sharing adequate training and knowledge to upskill others.

• Advance knowledge of MS Office application and ERP System (SAP).

• Effective governance on a day-to-day operation to avoid any escalation and to have healthy relationships.

• Working with CI Automation to convert the ideas of any process improvement or control enhancement.

• Both Yellow and Green Belt certified by accomplishing multiple process improvements in the IBM process I managed.

• Awarded for Top Talent Spark @IBM as a Customer First Award @ICICI Bank.