Nirmiti Bandekar

 CAREER OBJECTIVE To showcase my skillsets and professional experience with great enthusiasm and passion for the growth of the organisation. HIGHLIGHTS OF QUALIFICATIONS Enthusiastic and high-spirited approach towards my work. Effective verbal communication skills, great interpersonal skills and a quick learner. Detail oriented, result oriented, organised, reliable, dependable, team player, punctual and helpful. Customer Service, Customer Satisfaction and Customer Support experience. Client Business Delivery and management. Strong computer skills like MS Excel, PowerPoint, Outlook, Word and Adobe. Quality Assurance, management and control. New hire Training and Team management. EDUCATION International Business Management-Certificate(May 2018-Present) Centennial College, Toronto. Bachelor’s in Science-Statistics(Jun 2012- Apr 2015) Ramnarian Ruia College, Mumbai Relevant Courses: Business Communications Global Logistics International Banking and Finance Innovation, Entrepreneurship Econ. Development International Law Research Methods Trade/ Development. WORK EXPERIENCE Business Trainer (Apr 2016- Apr 2018) Accenture Services, Mumbai. Create training modules and agendas for the process, train the new employees, keep track of their process knowledge and do monthly error analysis. Make a daily work plan and do error reduction projects and analysis to ensure the required quality is met. Manage conflicts, disputes and challenging situations. Handle clients calls every day and disseminate the updates to the analysts. Customer Service Associate (May 2016- Feb 2018) Firstsource Solutions Pvt. Ltd., Mumbai. Provide good customer service and satisfaction. Provide information on general queries. WORK EXPERIENCE (Continued…) Handle customer complaints and follow up on the cases. Troubleshoot technical issues on calls with customers. ACTIVITIES I have been a part of the Student Council for 3 years. I worked in the Public Relation and Marketing Team for 2 years and later I became the core team member of the Student Council as a Financial Secretary for a year. As a member of the PR and Marketing teams, I used to help in the college events to get sponsors and also publicise our events and maintain a database for the same. In the core team, as a Finance Secretary, I used to lead the Marketing and PR Teams in their work and look after the finances of the entire events. INTERESTS Badminton Driving Movies and TV shows