Nirmiti Bandekar

WORK EXPERIENCE

**Business Trainer                                                                                            **(Apr 2016- Apr 2018)

Accenture Services, Mumbai.

• Create training modules and agendas for the process, train the new employees, keep track of their process knowledge and do monthly error analysis.
• Make a daily work plan and do error reduction projects and analysis to ensure the required quality is met.
• Manage conflicts, disputes and challenging situations.
• Handle clients calls every day and disseminate the updates to the analysts.

**Customer Service Associate                                                                         **(May 2016- Feb 2018)

Firstsource Solutions Pvt. Ltd., Mumbai.

* Provide good customer service and satisfaction.
* Provide information on general queries.
* Handle customer complaints and follow up on the cases.
* Troubleshoot technical issues on calls with customers.