Niño John Tristan M. Bello

Niño John Tristan M. Bello Antique, Philippines 5713 | Ph: -| Email:-| LinkedIn: LinkedIn.com/NiñoJohnTristanBello SUMMARY Highly motivated and results-oriented Computer Engineering graduate with one year of experience in BPO set-up and a strong foundation in computer engineering, complemented by proficiency in tools like MySQL and Excel, programming languages such as Java, web development with HTML, and experience with microcontrollers. Eager to apply and leverage diverse skillset to tackle complex data challenges and contribute meaningfully to a data-driven environment. WORK EXPERIENCE CUSTOMER ADVISOR 1 |Concentrix | Bridgetowne, C-5 Road, Ugong Norte, Quezon City, Metro Manila | January 29, 2024 – April 11, 2025 Successfully resolved customer inquiries and complaints ~97% per month, exceeding company targets. Utilized specific software or other relevant tools to manage customer interactions and track resolutions. Proactively identified and addressed customer needs, resulting a positive outcome Collaborated effectively with team members to ensure seamless customer support and maintain a positive team environment. Consistently received positive feedback from customers for providing helpful, courteous, and efficient service. Upskilled to member’s services chat support. Quick Response Team Report Developer/ Coordinator | Provincial Disaster Risk Reduction and Management Office | Binirayan Hills, San Jose Antique | May 11, 2021 – December 2023 Consistently delivered rapid solutions to critical software and hardware issues impacting production systems. Proactively identified and addressed potential system vulnerabilities, preventing major outages and minimizing downtime. Collaborated effectively with cross-functional teams (planning, operations, support) to diagnose and resolve complex problems under pressure to effectively produce reliable information to the public. Maintained monitoring and alerting systems to detect and respond to emerging issues promptly. Contributed to the development and improvement of internal processes and documentation for efficient incident management. EDUCATION Bachelor of Science in Computer Engineering | University of Antique-Main Campus | Sibalom, Antique | July 2020 SKILLS SQL (SQL Server, MySQL, SQLite), AQL Excel (VLookup, Conditional Formatting, Pivot Tables, DAX) Programming Languages (C/C++, C#, Java, R) Web Development (HTML, CSS, Java) Microcontroller (Arduino, Raspberry Pi, IoT Devices) Excellent communication skills. Multitasking PROJECT Sea Water Intelligent Monitoring System with SMS Notification (SWIMS)-Completed October 2020 Designed and implemented a solar powered system that can test and monitor the quality of the water with the use of measuring sensors such as potential Hydrogen (pH), Temperature, Dissolved Oxygen and Turbidity sensors. The sample will be tested by the sensors then will be analyzed by the microcontroller and will give result whether the sea water is safe for humans and marine creatures through real time Short Message Service (SMS) alert with the use of Global System for Mobile (GSM) module. CERTIFICATES AND TRAININGS TOP PERFORMER for the 4th Quarter of 2024 CONCENTRIX, Tera Tower Bridgetown February 9, 2024 Programming (JAVA) NC III San Jose, Antique December 1, 2022 2019 ICPEP General Assembly, IRCCAITE 2019, and 2019 ICPEP National Convention Palawan City State Asturias Hotel November 2019 Institute of Computer Engineers of the Philippines (ICpEP.SE) V3.0 Negros Occidental University of St. La Salle March 2019 Institute of Computer Engineers of the Philippines (ICpEP.SE) V1.0 Sarabia Manor Hotel and Convention Center Iloilo City December 2016 The Philippine Society of Information Technology Educators (PSITE-WV) Aklan Boracay Ecovillage Resort and Convention Center August 2014 References Available upon request