NINIOLA TEMITOPE BLESSING
Allen Avenue, Ikeja,
Lagos, Nigeria.
Phone: -
Email:-
http://linkedin.com/in/niniola-temitope
PROFILE
Customer focused oriented individual with working experience of 4 years in enhancing the customers’ satisfaction
and ensuring proper utilization of services and products. Proficient in exceeding customers’ needs and managing
client’s relationships, perceiving the potential for the additional sales, and developing unique offers. Coordinating
cross-functional teams and increasing customer loyalty. Good communication, decision making and problem-solving
skills, administrative skills in addition to excellent customer relations skills for a view to improve the customers’
experience.
SOFT SKILLS
Interpersonal skills
Business Development
Customer Relationship
Strategic Planning/Analysis
Customer
Retention &
Upselling
CRM Systems (HubSpot,
Office Management
Empathy
Freshdesk etc.)
Training and Support
Problem Resolution
& Escalation
Handling
Time Management
Communication Skills
ICT Skills
WORK EXPERIENCE
GLOBAL LEADERSHIP ACADEMY
CUSTOMER SUCCESS PARTNER- REMOTE
-
Answered customers emails and phone calls to solve issues including wrong orders, delivery, payments,
warranties, exchanges and returns.
Ensured that the customers are satisfied to an extent of 98% and the churn rate was reduced to 15%
within a year.
Engaged in frequent meetings with the clients to ensure that they are well equipped to meet their
business objectives and get the best out of the product.
Met the customer’s request to exceed the KPIs.
Co-operated with other departments such as sales, product, and support to ensure that customers get
proper solutions and services
Problem-solving abilities to resolve customer issues efficiently.
On-call evaluations have always been excellent.
SUPERFUX LIMITED
CUSTOMER SUPPORT REPRESENTATIVE- REMOTE
-
Created customer handbooks and frequently asked questions (FAQs) to help minimize the number of queries that
customers raise and to enhance the self- service options.
Assisted clients with troubleshooting and resolving product – related issues, ensuring timely and efficient
problem resolution.
Resolved customer issues promptly and efficiently, exceeding expectations whenever possible.
Worked with other teams to identify and address any major concerns and to make sure they are solved.
Helped the clients in solving and handling of problems regarding the product; thus, providing efficient and
effective problem-solving services.
Provided excellent customer service during communication via the phone, email and live chat.
EDUCATION
LAGOS STATE UNIVERSITY, OJOO, LAGOS.
B.sc/Ed Human Kinetics, Sports & Health Education
TECHNICAL SKILLS
CRM Software: HubSpot, Zendesk, Google drive, Monday.com,
Data Analysis: Microsoft Office, Google Analytics.
Project Management: Asana, Trello, Click-up.
Communication Tools: Slack, Zoom, Microsoft Teams, Google meet.
Lead Generation tools: Apollo, Pipedrive, Salesforce, LinkedIn sales navigator, Lead
scrapper.
Appointment scheduling: Calendly, Yelp, Bookafy, Acuity Scheduling, setmore,
Doodle.
PERSONAL DETAILS
Gender- Female
Language- English- Proficient.
REFEREE
Available On Request
2016 – 2020
