Nina Ricci Raloto

NINA RICCI RALOTO SUBJECT MATTER EXPERT SKILLS PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas to help the business grow. Exceptional communication and interpersonal skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results The ability to lead a team and create new ideas to improve processes. WORK EXPERIENCE CONTACT Bldg H2 Unit 202 Sorrento Oasis, C. Raymundo, Brgy. Rosario, Pasig City 1609- Boston Dental Group, Subject Matter Expert/ Team Leader MARCH 2018 - SEPTEMBER 2018 Monitors the overall Verification team performance, quality and guidelines compliance. Conducts team meetings to update members on best practices and continuing expectations. Develops strategies to improve the overall verification process and identifies areas for new training or skill checks. Conducts one on one coaching and helps the team members in developing their skills for future growth. Boston Dental Group, Quality Assurance Specialist EDUCATION University of Baguio- MARCH 2016 - FEB 2018 Ensured that all dental breakdown templates are accurate and updated. Created a checklist and ensured that all associates properly gathered/obtained dental benefits either from the web, call or fax copy of benefits. Responded directly to all Client inquiries and suggested ways on how to improve the overall quality of the team. WORK EXPERIENCE Boston Dental Group, Account Executive AUGUST 2015 - MARCH 2016 Determined patient’s eligibility for dental benefits and updates account information accurately. Gathered dental insurance information through web, fax and through a live representative. Determined if claim submission was completed correctly, verified data and entered into system or adjudication. Processed claims adjustments when necessary. Calls insurances to obtain and gather information about denials and reprocessing of claims. Posted payments for Ortho. AT&T, Combined Billing Advisor FEBRUARY 2013 - AUGUST 2015 Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. Recommended potential products and services that will suit the customer needs to achieve satisfaction. Sprint, Inbound Sales Representative FEBRUARY 2012 - FEBRUARY 2013 Responded to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Answered product and service inquiries; suggesting information about other existing products and services that will suit the customer's needs. Processed orders, prepare correspondences and fulfill customer needs. Virgin Media, Customer Service Professional MARCH 2009 - FEBRUARY 2012 Answered inbound calls and maintain customer accounts by recording account information. Assisted with escalation calls and one of the floor support that acts as the POC if the Team Leader is not around. Assisted and answered agents queries regarding the processes and products information.