Nina Ricci Raloto

Hi! I'm Nina Ricci and I'm the missing piece in growing your business.

Do you need someone to help you in your business on your day to day task of ensuring quality service, data entry, customer service and other administrative tasks?

If you would like to provide your clients the optimum customer CARE they need, your search is over.

I can CREATE open and clear communication with clients (includes via e-mail, phone, live chat and in-person way of communication). I am ATTENTIVE to details and deliver accurate output in a timely manner. My experience working in the BPO industry for US-based clients for more than 8 yrs developed my skills. I worked as a Customer Service Professional, Task Specialist, Quality Analyst and currently as a Subject Matter Expert which also developed my skills in various Admin Support tasks and management skills. 

I can work with minimal to no supervision at all, communicate and give updates on the status of my work output and can deliver excellent results. 

I am also equipped with the following TOOLS/SOFTWARE:

Project Management App: - Trello / Asana / Slack

Email Management and Correspondence - MS Outlook / Gmail / Yahoo mail / Hotmail / Mail Chimp

Calendar and Schedule Management Applications - Google Calendar

Data Entry Applications - Microsoft Word / Excel / PDF Forms / Google Docs

Graphic Design Software - Canva / Photoshop

Screenshot/Screencast - Snipping tool

Telephony Applications - Skype / Google hangouts / GoToMeeting

Social Media Management Applications - Twitter / Facebook / LinkedIn / Bit.ly / Youtube / Instagram/ Pinterest

File Management Applications - Dropbox / Google drive

The idea is simple – that is, to unload you of the day-to-day tasks of doing your business, so that you can focus on the more important things: like making PROFIT, time for creative thinking and achieving that elusive work-life balance.