Nimrod Mojello

NIMROD MOJELLO RFP / GRANT SPECIALIST | ADMINISTRATIVE & CUSTOMER SUPPORT PROFESSIONAL Results-driven operations and administrative professional with 7+ years of experience supporting remote teams, managing CRM and data systems, coordinating vendors, and delivering high-volume written support. Proven record of process accuracy, compliance, and on-time execution in fast-paced, distributed environments. Strong in async communication, system hygiene, and AI-assisted workflows. CORE COMPETENCIES Operations Support • Executive & Administrative Support • CRM & Data Management • Calendar & Inbox Management • Written Client Support • Compliance & QA • Process Optimization • Vendor & Logistics Coordination • Multi‑Timezone Scheduling • Documentation & Reporting • Confidentiality • SAM.gov Navigation & Bid Research • Process Optimization & Continuous Improvement • Data Research & Documentation PROFESSIONAL EXPERIENCE RFP & Compliance Operations Specialist State & Local Government Proposals (CA) | Feb 2023 – Oct 2025 Led end-to-end preparation of RFP/RFQ submissions, ensuring full compliance with solicitation requirements and deadlines. Extracted scopes, deliverables, and evaluation criteria; built checklists and timelines to maintain 100% ontime submissions. Managed version control, final QA, and executive coordination across concurrent bids. Supported high-volume proposal cycles across education, security, and screening sectors. Projects & Highlights Processed 3+ proposals/week with zero missed deadlines. Delivered 100% compliant submissions under aggressive timelines. Operations Support Associate (Customer Success & Scheduling) ClassDojo (Remote) | Jul 2022 – Jul 2025 Provided written-first support to parents, educators, and tutors; resolved technical, billing, and scheduling issues. Managed CRM records, manual invoicing, and class scheduling across multiple time zones. Owned ticket workflows and documentation, resolving ~1,200+ tickets/month while maintaining accuracy and tone. Served as primary coordinator for schedule-related concerns and progress-report distribution. Impact Highlights Sustained high CSAT in a high-volume environment through clear, timely written communication. Improved data consistency through disciplined CRM updates and documentation. Operations & Vendor Coordination Specialist CARiD.com | Feb 2018 – Jan 2022 Managed backend operations including vendor coordination, inventory tracking, shipping claims, and warranty processing. Handled inbound/outbound communications via phone, email, and chat with accurate case documentation. Tracked shipments and POs; maintained pricing updates and Excel-based reports for AP and quality issues. Conducted light research to match customers with local service networks and repair referrals. Impact Highlights: Reduced delays through proactive vendor follow-ups and inventory checks. Maintained clean operational records supporting timely fulfillment. TOOLS ASANA NOTION CANVA ZENDESK ZOOM G-SUITE OUTLOOK HELPSPOT OFFICE 365 SLACK REMOTE DESKTOP DOCUSIGN TEAMS BOX.COM CHATGPT ZAPIER SMALLPDF STRIPE TRELLO GHL ADOBE EDUCATION Humanities & Social Sciences (AB – Political Science focus) Cagayan de Oro College – PHINMA CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT Completed Google’s “Maximize Productivity With AI Tools” course, gaining hands-on skills in AI-assisted workflows, task automation, and productivity optimization. EF SET English Certificate — C1 Advanced, demonstrating professional-level English proficiency in reading, writing, and communication. AVAILABILITY Remote • U.S. hours capable • Independent Contractor