NIMROD MOJELLO
ADMIN AND PROJECT ASSISTANT, REVIEW FOR PROPOSAL WRITER, GENERAL
VIRTUAL ASSISTANT
- |-| https://www.linkedin.com/in/nimrod-mojello
Administrative and Project Assistant with 7+ years of experience supporting proposal writing, customer
service, and client operations. Skilled in drafting and reviewing RFPs, RFIs, RFQs, and proposals, ensuring
compliance, accuracy, and clarity throughout the process. My background includes roles with ClassDojo and
CARiD, where I strengthened expertise in client coordination, research, and backend operations. I am known
for a detail-oriented, strategic approach combined with strong collaboration and communication skills. I
provide reliable support that keeps projects organized, proposals competitive, and teams aligned.
PROFESSIONAL EXPERIENCE
Proposal Writer & Researcher – EdTech Industry|
February 2020 - Present
Contract Drafting and Review: Create, review, and revise various contracts and procurement documents, including
RFPs (Requests for Proposals), RFIs (Requests for Information), RFQs (Requests for Quotations), and RFBs (Requests
for Bids).
Scope of Work (SOW) Identification: Analyze solicitation documents to identify the detailed Scope of Work (SOW) and
project requirements.
Pursuit Planning and Strategy: Assist in developing pursuit strategies and identifying key differentiators.
Researcher: Analyze and interpret relevant data.
Collaborate with internal teams (e.g., marketing, legal, finance, and technical departments) to gather information and
ensure all aspects of the proposal are accurate and complete.
Proposal Management: Assist in developing and maintaining proposal templates, libraries, and other resources for
efficient proposal development, Tracking proposal progress, and ensuring timely submission of proposals.
Quality Assurance and Compliance: Review and ensure proposals comply with all client requirements, guidelines, and
submission instructions.
Customer Support |Admin Assistant - ClassDojo|
July 2022 to July 2025
Sales support for customers looking to book a subscription. Provide support via email, chat, or phone.
Solve questions about subscriptions, scheduling, and payments. Rearrange and schedule subscriptions with teachers.
Help convert customers who are in the subscription funnel through phone calls or emails.
Send refunds
Payment support for recurrent customers: Add/Pause/Cancel subscriptions
Restart payment cycles
Admin Tasks
Track cancellation frequencies
Manage schedules with students when a teacher will be OOO or when they require one.
Book makeup classes requested by Tutors
Send monthly progress reports to recurrent students. Payment support for new customers
Send certificates/homework/postcards to parents
Point of contact for Tutors and resolve urgent requests.
Customer Service and Vendor/Logistics Coordination
| CARiD.com |
February 2018 - January 2022
Handled chat, email, and phone support to customers
Troubleshooting parts bought from the company’s website
Assisted customers in filing claims
Assist customers with price matching
Vendor/Logistics Coordination
Coordinated with manufacturers and performed inventory checks
Track shipments and orders
Update Excel sheets for Account Payables, process improvement, and recurring issues with manufacturers, shippers, and item
quality
Update item pricing on website
Arrange freight returns with local carriers
SKILLS
Exceptional Customer Service
Email Management
Troubleshooting
Research and Data Gathering
Time Management
Resourceful
CRM
Email Support
Calendar Management
Team player
Process Development and Improvement
Compliance & Accuracy
CORE SKILLS
Proposal Writing | Contract Review | RFP/RFI/RFQ Compliance
Client Relations & Customer Support | CRM & Admin Tools
Research & Data Analysis | Process Improvement | Calendar & Travel Management
Customer Service
EDUCATION
Humanities and Social Sciences
Curriculum focusing on AB - Political Science
CAGAYAN DE ORO COLLEGE - PHINMA Max Suniel St., Cagayan de Oro City
TOOLS
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