I am an Administrative and Project Assistant with over seven years of experience in customer service, proposal writing, and client operations. I specialize in customer support, administrative coordination, and process improvement, with strong skills in CRM tools, email management, and data accuracy. Known for being detail-oriented, resourceful, and proactive, I ensure tasks are completed efficiently while maintaining clear communication and reliable support for both clients and teams. My background includes supporting parents and tutors at ClassDojo, where I managed scheduling, billing, and client communications, and working at CARiD, where I coordinated with vendors, resolved logistics issues, and maintained accurate reports. I also bring expertise in proposal writing and research within the EdTech industry, with a focus on contract review, compliance, and documentation.