Nimas Ferismanda

Hello ☺️

I’m a dedicated Customer Support and Administrative Professional with a proven track record in banking and client service. ✨

I specialize in managing customer inquiries, resolving complaints efficiently, and maintaining CRM data with precision. Experienced in handling high-volume email support and ensuring timely follow-ups, I help businesses deliver outstanding customer experiences while keeping internal operations organized.

My key strengths include:

♦ Managing customer support via email, chat, and ticketing systems with empathy and professionalism

♦ Tracking and escalating complaints to ensure swift resolution and customer satisfaction

♦ Maintaining accurate CRM data to support effective client management and reporting

♦ Providing virtual assistant services such as scheduling, documentation, and follow-ups to keep teams on track

♦ Handling basic financial inquiries and transaction issues with attention to detail

♦ Creating clear reports, summaries, and client logs to support decision-making and transparency

Tools I use proficiently:

• Zoho CRM 

• Gmail & Outlook

• Google Workspace (Docs, Sheets, Calendar), 

• Microsoft Office

• Slack

• Zoom

• Notion

I’m passionate about helping businesses streamline their operations and enhance customer satisfaction. Let’s collaborate to make your processes smoother and your clients happier. 

I’m just one message away! 📨