Nikoo Cuapiaco Del Mundo

NIKOO DEL MUNDO Customer Service Representative Team Manager WORK EXPERIENCE ALORICA PHILS. 2019 - 2025 - South Signal Taguig, Manila LIPA CITY BATANGAS CUSTOMER SERVICE REPRESENTATIVE | TEAM MANAGER Supported E-Commerce Account (Macy’s Retail) Supported Food and Beverage Account (Grubhub) BGOMM 2018 - 2019 MADRIGAL ALABANG EDUCATION CUSTOMER SUPPORT/SALES REPRESENTATIVE/COLD CALLER/LEAD GENERATION Supported Radio Satellite Generating Leads and calling them ASSOCIATE IN HOTEL & RESTAURANT MANAGEMENT ARC LANTING MANPOWER SERVICES 2019 MAKATI MANILA Batangas State University (MALVAR) HR | RECRUITMENT 2011 - 2013 Write and post job ads on various platforms (job boards, social media, etc.) HIGHSCHOOL Source and screen resumes, conduct initial interviews, and shortlist Christian College of Tanauan candidates - SKILLS GENPACT 2016 - 2018 NORTHGATE ALABANG CREDIT CARD SPECIALIST Assist with Credit Card Inquiries Communication Skills Customer Service Expertise OTHER WORK SUPPORTED (VIRTUAL ASSISTANT) Multitasking and Time PTW- REMOTE Management Technical Proficiency Adaptability Teamwork and Collaboration LANGUAGE English Tagalog PLAYER SUPPORT Managed inquiries and resolved issues AVAS FLOWERS 2025 REMOTE COLD CALLER Managed inquiries and resolved issues TELLWELL PUBLISHING 2025 REMOTE RECRUITER / SCREENER Evaluating candidates across various roles and industries