Nikola Ristic

CURRICULUM VITAE Personal information: Name: Nikola Ristic Date of Birth: 13/01/1986 Home address: 37, Pariske Komune Street, Belgrade Phone number: +381 - E-mail:-Work experience: 2018 October – Customer support representative for Lime bike - Assisting clients with different queries through phone or e-mail communication (Remote position) 2018 March – 2018 August Help Desk Agent for Airlines represented by APG Switzerland (Aigle Azur, Air Burkina, Malindo Air, Lao Airlines, Philippine Airlines, TAAG, Avianca Brasil) www.apg-ga.com - Processing customer's reservations in Amadeus - Assisting Travel Agencies with questions regarding schedules, fares and procedures - Direct and written correspondence with main office in Zurich in case of irregularities 2017 April – 2018 March Help Desk Agent with EAP Shared Services in GLC Department representing Etihad Airways - Assisting Sale Agents with different queries regarding system and Airline procedures - Communication with Guests in case of escalated calls - Written communication with different offices in Abu Dhabi due to Guests queries 2014 March – 2017 April Call Center Agent in French and English language for Airline Companies Etihad Airways/Etihad Regional/Air Serbia. - Processing customer's reservations in Sabre(Global Distribution System) - Handling with all passengers' calls for booking reservations - Answering questions regarding schedules and fares - Running reports in case of flight irregularities (delay/cancellations) and reprotecting misco passengers - Coordination with airports involved during flight irregularities - Correspondence and cooperation with headquarters in Switzerland and airports around Europe in French and English 2012 September – 2014 January Worked as a French Teacher in Elementary School ''Ilija Garasanin'' in Arandjelovac, tel/ - www.osilijag.org Education: 2007 – 2014 Department of French Language and Literature Faculty of Philology, University of Belgrade. Other relevant activities and knowledge: 2014 - present Sabre & Amadeus reservation systems, 2009 june–2009 july Certificate of french language at Sorbonne University in Paris 47 rue des Ecoles, 750005 Paris Tel/ +33 - B category drivig licence Personal qualities: Communicative and friendly Responsible and well organized Adaptable, punctual, learns quickly Values and enjoys teamwork Playing video games PS4 Languages: Serbian – mother tongue English – fluent French – fluent 2