Nikko D. Matias
Email:-s
Phone: -
LinkedIn: https://linkedin.com/in/nikko-matias-426ba4138
Profile Summary-
An accomplished result oriented professional with over 10+ years of rich experience in Customer Care and Front Desk Operations.
Highly Customer focused with impeccable track record including internal as well as external customer.
Career Highlights
Legendary Virtual Assistants
Virtual Assistant (Online Arbitrage Sourcing)
July 2019 – October 2021
Source for products from online stores such as Walmart, Macy’s, Best Buy etc. to be sold on Amazon.
Check Keepa graphs to ensure that the item is saleable and a good buy.
Strictly adhere to the parameters given for Product Research and compile the products/deals to be sent to the
client.
Teletech Customer Care Management Philippines Inc.
Renewal and Sales Consultant (Energy Australia)
August 2018 – May 2019
Answer questions regarding customer accounts; related to consumption, payments and billing.
Communicate effectively with customers in a professional manner; using patience and tact.
Take, review and complete customer applications for utility service; in person, or over the phone .
Convergys Philippines Services Corporation
Technical Support Representative (Apple)
May 2017 – July 2018
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Participates in development of client training programs by identifying learning issues; recommending
instructional language.
Fitness First (Arabian Ranches 2) Dubai, United Arab Emirates
PROMOTED to Membership Sales Consultant
March 2016 – February 2017
Reach and surpass monthly sales target projections determine prospect’s goals, motivation, knowledgeable of all
products and services, build a network of contacts through prospecting and referrals.
Fitness First - Motor City Dubai, United Arab Emirates
College Level (Bachelor of Science in Forestry) University of the Philippines, Los Baños
Customer Service Representative / Front Receptionist
Sep. 2014 – March 2016
High School (Special Science Class A) Navotas National High School
Deals with customer complaints and suggestions and manage all administration related tasks, prepare of daily
and monthly sales reports, develop and maintain a current and accurate filing system.
Teleperformance Philippines
Customer Service Representative (Sprint/Boost Mobile)
May 2012 – September 2014
Handled Customer disputes & providing timely solutions, prepared periodic reports based on production & sales.
McDonald’s Philippines
Food Attendant
January 2011 – April 2012
Clean, unwrap, slice and trim foodstuffs by means of manual and electric appliances, prepare food for instance
sandwiches, hamburgers, salads, milkshakes and ice cream dishes.
Educational Credentials
Associate in Arts University of the Philippines -)
Bachelor of Science in Development Communication University of the Philippines -)
Navotas National High School -)
Training Course & Skills Acquired
Global Customer Service Certification - Bronze Level
Membership Sales Consultant – Bronze Level
Front of House Receptionist – Bronze Level
Emergency First Aid with CPR and Automated External Defibrillator
Strengths
Ability to communicate effectively across all levels. Confident and concise communicator
Proficient in managing business relationships for running successful operations.
Proven ability to manage & motivate cohesive teams that achieve results.
Possesses excellent communication, interpersonal and problem-solving skills with the ability to work in a multicultural
environment.
Personal Details
Date of Birth:
Languages Known:
Nationality:
Location:
28th May 1993
English, Basic French
Filipino
Laguna, Philippines
