Nikko Matias

If you don't try, you'll never know. :)

I was 17 when I started working in the Philippines.

I was 21 when I started working abroad (Dubai, UAE).

Experience is the best teacher.

I'm a hardworking, persevering individual who can go beyond what is expected, a fast learner so there's no problem with learning new things, and have good analytical skills. I am capable of transmitting the necessary knowledge and information by substantive explanation and am well-versed in dealing with difficult situations and difficult customers.

As a matter of fact, working abroad as a Receptionist and Sales Consultant of Fitness First (Dubai, UAE) boost my confidence, interaction (face-to-face customer service), and decision making.

Managed 3 employees in the gym while our manager is on leave, maintaining an atmosphere of exactness, efficiency, and attention to detail. Alleviated customer disputes throughout the gym with strong communication and listening skills. Earned “Employee of the Month” six times in two years. Promoted to Sales Consultant in a year.

Core focuses of interest currently include Outstanding Customer Service, Customer Experience, Customer Relations, Member's Journey, Customer's Journey, Call Center, Admin Tasks, Monthly Targets, KPI.