Nikki Taylor

nt NIKKI TAYLOR VIRTUAL ASSITANT WORK EXPERIENCE CONTACT --Ontario, Canada https://thehappyhelperva.my.canva.site/ PROFILE Customer Service Professional with 10+ Years experience. Ready to exceed your expectations in the role of Virtual Assistant , where I can leverage my extensive background in customer service. My dynamic personality, strong interpersonal skills and excellent time management make me adept WRLD ICE Virtual Assitant JAN2023 - DEC2024 Increased customer satisfaction by 15% , through implementing strategies to support customers and quickly resolving their concerns. Drove strong engagement with email marketing. Achieving an average of 45% open rate, surpassing the industry standard. Increased social media followers by a 25% , along with a10% rise in website traffic with engaging content and targeted campaigns. Movati Athletic Member Experience Associate JAN 2023-JUNE2023 Exceeded members expectations with superior problem-solving and exceptional service. Increased positive guest reviews, which contributed to an increased Google review rating. Approached guest challenges creatively, ensuring smooth operations. Earning employee of the week from management. Created a welcoming and positive member experience through efficient handling of member management, including member check-ins, class scheduling, and inquiries. at providing exceptional assistance to users all while maintaining a positive and efficient experience. SKILLS Customer Service Sales 95% 85% Leadership 90% Problem-Solving 80% 70% Training/Mentoring 75% Administrative Skills Social Media Ecommerce 65% 56% 55% LANGUAGES English: Native Welcomed each member, maintaining a positive first impression. Resolved member issues successfully Process sale of memberships, and provide members with the tools needed to be successful at the gym. Served as the central point of contact for all incoming calls, ensuring timely and accurate call routing to the appropriate team members. 80% Communication Operations GoodLife Fitness Motivator OCT 2018-JAN 2020 Michael’s Customer Experience Manager APRIL 2017-OCT 2018 Improved customer satisfaction by swiftly resolving issues and addressing concerns, which helped boost positive feedback ratings by 10%. encouraged teamwork and collaboration by mentoring new sales colleagues, which helped to create a pleasant retail environment. Improved front-end operations, resulting in increased i checkout speed while ensuring all necessary supplies were available for customers. Motivated team members by teaching them on upselling tactics, resulting in an average 8% rise in daily, monthly, and quarterly sales targets. nt NIKKI TAYLOR VIRTUAL ASSITANT WORK EXPERIENCE CONTACT --Ontario, Canada https://thehappyhelperva.my.canva.site/ PROFILE IKEA Front End Coordinator NOV 2015-MAY 2017 Staffing levels were optimized, resulting in a decrease in client wait times and a 5% increase in positive feedback. Ensured seamless daily operations, including precise cash handling , strategic personnel assignments, and thorough store preparation for both today and the next morning. Increased team performance by assigning strategic tasks and sharing best practices, resulting in a 10% increase in productivity. Customer Service Professional with 10+ Years experience. Ready to exceed your expectations in the role of Virtual Assistant, where I can leverage my extensive background in customer service. My dynamic personality, strong interpersonal skills and excellent time management make me adept at providing exceptional assistance to users all while maintaining a positive and efficient experience. SKILLS Customer Service Sales 95% 85% Leadership 80% Communication 90% Problem-Solving Operations 80% 70% Training/Mentoring 75% Administrative Skills Social Media Ecommerce 65% 56% 55% LANGUAGES English: Native Client Specialist- Assistant Manager Cash Money NOV 2009-NOV 2015 Successfully recruited, onboarded, and mentored new customer service representatives, preparing them with the skills and knowledge they need to flourish in their roles and contribute to the team's success. Created and implemented new sales techniques that resulted in a 8% increase in monthly revenue, displaying a strong awareness of customer demands and market trends. Continuously coached and supported the customer service staff, enabling them to provide excellent client experiences and regularly surpass sales targets. Promoted a culture of product knowledge and service quality, resulting in enhanced customer satisfaction, greater retention rates, and a considerable rise in revenues.