Nikki Shynn Dumayaca

Nikki Shynn Dumayaca General virtual assistant / executive virtual assistant / customer service representative PROFILE CONTACT ME P2 Linabo, Malaybalay City, Bukidnon. Philippines-- I am capable of managing everything virtually, managing schedules, arranging meetings, performing research, planning itineraries, conducting other administrative duties, responding to emails and calls and handling customer concerns. WORK EXPERIENCE EDUCATION Bukidnon State University Undergraduate K-12 graduate Malaybalay City National Science High School 2012 - 2017 SKILLS Leadership and time management Communication Problem-solving and decisionmaking Organizational and planning skills Microsoft Office Fluent English Proficient in using technology Great communication abilities and organization skills Customer service Data Entry Online research Real Estate VA/Customer Support - Malaybalay City My role was to handle leads, handling queries through call or emails. Handling administrative task, gdocs and sheets. Customer Support Representative - Concentrix Cagayan de Oro City My role was to assist customer concerns, either rescheduling/scheduling appointments, process refunds and handling customer queries through call or emails. Sales Representative 2018 - 2019 Robinson's Place Valencia My task was to assist customers what they needs and wants to buy. Also advised customers what items best for them or to the one they'll give the product. OJT in Local Secretary Office 2017 - 2017 My task was o handle paper works or secretarial works. That incudes using Microsoft tools, providing print outs and handling other administrative task.