Nikki Panaguiton
CONTACT
Phone: -/-
Email:-
SUMMARY
KEY
COMPETENCIES
PROFESSIONAL
EXPERIENCE
Executive Virtual Assistant
Address: 131 Prk. Sawmill 3, Brgy. Bata Bacolod
City, Negros Occidental, Philippines 6100
Portfolio: www.reallygreatsite.com
Result-driven virtual assistant with proven knowledge and expertise in general operations
management, highly trainable, adaptable and dedicated to secure harmonious flow of
operation and client relation. Eager to provide quality administrative and customer service
support through effective management of business pipeline.
LEADERSHIP SKILLS
CRITICAL THINKING SKILLS
CHANGE ADEPT
RISK MANAGEMENT
NEGOTIATION
CONFLICT RESOLUTION
TIME MANAGEMENT SKILLS
DECISION-MAKING
PEOPLE MANAGEMENT
CUSTOMER SERVICE SKILLS
HIGHLY TRAINABLE
TRANSLIT
EXECUTIVE VIRTUAL ASSISTANT(PROJECT COORDINATOR)
SEPTEMBER 2023 - JANUARY 2025
Manage department general operation, providing manpower to deals. Secure the
interpreters are equipped with information necessary for the meeting and assessment
afterwards. Provide support to interpreters and client, conflict resolution and work under
pressure.
Customer Service Management - provide excellent support to clients and interpreter,
ensuring their concerns are addressed and resolved.
Email Management - organize email and address urgent inquiries and deals that all
deals are successfully placed, assigned and delivered.
Appointment Setting - coordinate scheduled request of client to interpreters
schedule making sure to provide them with adequate manpower to proceed with the
meeting
People Management - control and anticipate deals by strategically assign manpower
leaving enough interpreters for last minute deals
Scheduling and Allocating of Manpower - pair interpreters to client needs
CRM - manage end to end business from placing deals, assigning manpower,
coordinating contact information and assessment of service provided
JOLLIBEE - PONCE GROUP FOOD DIVISION (FRANCHISE)
ASSISTANT RESTAURAN MANAGER 3
JULY 2019 - MARCH 2021
Manage general daily operation of restaurant, ensuring sales target is achieved. Provide
support to kitchen crew, counter crew and management team and . Ensure total
satisfaction to customer and resolve conflicts. Filing of daily sales and inventory report.
Lead the team to operate the business smoothly for the entire day.
Crew Learning Manager 2021
Scheduling Manpower - strategically assign operation crew, schedule breaks and
man hours while considering events within proximity to provide adequate
resources general operation
Training and Coaching of SOP’s - train crew how machine and work is done in the
given position, do follow up training when necessary and address correction
through coaching.
Performance Assessment - observe and strategize how to improve crew
performance
Product Implementation - train entire team including management how to
prepare/operate new product launch.
Sales and Marketing Manager 2020
Training of Front Line Personnels - equip crew with skills and knowledge how to
provide excellent customer service
Field Sales Prospecting - scout possible market and events within proximity to
boost sales
Social Media Management - manage engagement and online orders, maintain
active posting to reach target market
Content Creation - create attractive posts and planned uploads to optimize
engagement
Events Planning and Organizing - prepare event area, party favors and book
mascots and other party needs. Coordinate with client and ensure their party is
memorable.
Ordering of Supplies - audit and order merchandise products sufficient for the
demand oof the market
Marketing Merchandise Optimization - planned out placement visual marketing
materials to attract customers
Cleanliness and Sanitation Manager 2019
Supervise Pest Control - coordinate all concerns with Pest Control Personnel and
adhere to their findings and solution guide.
Facilities Inspection - schedule rounds to check condition of areas prone to
infestation and organize a team to clean and sanitize
Implement and Monitor Sanitation Protocols - ensure all crew follow sanitation
protocols by strictly implementing scheduled hand washing and sanitizing
Supervise and Maintain Building Cleanliness - do daily rounds of cleanliness
inspection and assign crew to clean immediately to maintain clean and
presentable restaurant.
EXTRACURRICULAR
ACTIVITIES
EDUCATION &
CERTIFICATES
North West Inn - Front Desk Intern 2019
Customer Service Representative
Cashier
Front Officer
2Go - Apprentice 2019
Front Officer
Housekeeper
Philippine Ports Authority - Admin Intern 2017
Data Entry
Bachelor of Science in Tourism Management - STI WNU 2015 - 2019
Basic Operations Training Program 2019
NCII - Events Management 2019
