Nikhil Kadam

CURRICULUM-VITAE NIKHIL D. KADAM Email~- Mob~ - CAREER OBJECTIVE To obtain a position which will enable me to use my talents, creativity & ability to the maximum & contribute to the growth of organization as well as self. SYNOPSIS A result oriented professional with around 48 Months of experience in the IT industry. SCCM, Infrastructure and Info Security being major areas of interest. WORK EXPERIENCE Continuum (Managed Solutions Transformed) As a NOC L2 Tech (Global Research Team) April 3rd 2014 till date. Job Profile : NOC L2 Tech (Global Research Team)  Continuum provides support to MSP’s across the globe with Remote administration and Managed Services Software for Servers and Desktops. Working with SAAZ (System Application and Administration by Zenith (Priorly), Remote administration and Managed Services Software. Currently working as a Research Associate L2 with the “Global Research” to manage and monitor activities for servers which include Microsoft Windows/Office Security update Patches, Antivirus Solutions, Management, Console and agent Installation etc.   Working with SAAZ (System Application and Administration by Zenith), Remote administration and Managed Services Software. Currently managing “Preventive Maintenance” activities for   more than 30,000 servers which include Microsoft Windows/Office Security Patches, Antivirus Solutions etc. Configuring & Implementation of Windows Software Update Services (WSUS) as per the partner’s requests. Creating and editing Group policies. Research & Testing of Windows/Office updates on internet test labs & with the help of popular news group, Forums. Handling Full Patch Management Life Cycle right from Patch release, testing, assessment and deployment and reboot requirements. Handling full Antivirus management life cycle right from installing AV, New Releases of AV, troubleshooting of antivirus software on management console/client, debugging of threats, blocking of threats, exclusion handling. Managing Server reboots as per the Maintenance schedule or Clients approval. Troubleshooting Windows update related Error codes. As a Research associate responsible to gather the reason for releasing a patch Its Known issues and its Replacements. Its Severity Rating for affected Operating Systems And determining which components a patch applies to. Check Affected and non-affected software by the patch and Replacement of DLL’s and its Work-arounds. Also check special conditions for each patch. Installation\Re-Installation of All Critical Microsoft applications as per client approval on critical servers. Troubleshooting all Operating System & Applications related issues on servers with the help of remote support tools like LogMeIn, SAAZ Remote Console and VNC etc. Assisting client on chat support using Support tools like LogMeIn. Interacting with UK & US business partners through telephone & e-mail to carry out specific tasks. Follow up & troubleshoot critical alerts like active directory Replication, DNS zone Transfer, Disk quota utilization, unexpected server reboots, Disk drive failure, NT backup failure, critical services not running etc. Monitor availability, performance, and capacity of Server/Desktops.  With an advanced escalation and alerting system. Responsible for managing and monitoring the Server agent software handles, alert discovery, monitoring, and analysis. It is based on conditional monitors set for each alert that is monitored. Syntel LTD. As Executive (Infrastructure management Services) IMS project from Oct 2012 to 9th Dec 2013. Job Profile : Excecutive (Infrastructure Management Service) Video conferencing SPOC. Working in a VDI environment Configuration of Lotus Notes, Microsoft Outlook 2010/2013 , Active directory services for users in the organization. Maintaining Backups (daily, weekly, monthly , yearly) Installation & Updating antivirus patches and live definitions (Symantec-) Working upon SCCM (System Center Configuration Manager) and its workarounds. Performing administrative task like creating user accounts, maintaining user’s profile, Policy’s, installing windows updates, adding computers to domain Responsible for maintaining the IT infrastructure inventory. Providing the Technical Support for the clients on the run time problems. Installation and Configuration of Operating Servers like Windows server 2003, Windows server 2008 R2, SQL server 2008 r2, IBM RAD, Microsoft SharePoint, IBM TAM E SSO, Quality Center, and all other server assisting applications. Managing & Maintaining Windows Operating System and Operation Servers. Machine Deployment for new and upcoming projects. Allied Digital Services Ltd. (Mumbai –India) as a Technical Support Engineer at Air India project from DECEMBER 2010 to October 2011. Job Profile: Technical Support Engineer Assembling Computers and Troubleshooting of various Network & Hardware related Problems. Maintenance of networks of different clients with Windows XP/Windows 7 Installation and troubleshooting of various software and Operating systems. Troubleshooting of Desktops, Printer, Network Printer, Scanner etc. Installation & maintenances of Network & Local printers. (HP, CANON). Configuration of Lotus Notes, Microsoft Outlook & Accessory Manager Clients for users in the organization. Solving various issues related with Lotus notes and MS outlook 2003/07. Use of Remote control utilities like Remote Desktop connection resolving user problems. Installation & Updating antivirus (McAfee ver8.7 and Kaspersky ver.6.0.4) on each system. Video conferencing SPOC. Draft+FCB ULKA ADV. from OCTOBER 2010 to DECEMBER 2010. Job Profile: Worked as a Hardware & Networking Engineer Responsible for managing the Domain Control server for different process. Responsible for maintaining the IT infrastructure inventory. Providing the Technical Support for the clients on the run time problems. Configuring and troubleshooting Microsoft Outlook Express and Outlook 2003&2007. Performing administrative task like creating user accounts, maintaining user’s profile, Policy’s, installing windows updates, adding computers to domain Software Skills Installation and Configuration of Operating Systems. (Except Linux) Installation and Configuration of Operating Servers like Windows server 2003, Windows server 2008 R2, Windows Server 2012 and 2012 R2, SQL server 2008 r2, IBM RAD, IBM SSO, Quality Center, and all other server assisting applications. Managing & Maintaining Windows Operating System and Operation Servers. Installation and Configuration of DC, AD, DNS, DHCP, Windows, file Server. Managing & Maintaining User Accounts, Group Policy Objects. Installation and Configuration of Exchange Server 2007/2010/2013, Microsoft Office Outlook 2007/2010/2013. Installation and Configuration of Network Printer. Research & Testing of Windows/Office updates on internet test labs & with the help of popular news group, Forums. Handling Full Patch Management Life Cycle right from Patch release, testing, assessment and deployment and reboot requirements. Handling full Antivirus management life cycle right from installing AV, New Releases of AV, troubleshooting of antivirus software on management console/client, debugging of threats, blocking of threats, exclusion handling. PROFESSIONAL CERTIFICATIONS Completed the CISCO CERTIFIED NETWORK ASSOCIATE (640-802) JULY2012. Six Months Diploma in HARDWARE From CMS COMPUTERS Pvt. Ltd. in 2009. MCSA/MCSE Windows Server 2012 Pursuing VMware (VCA & VCP) certifications from Attari Classes, Kurla (E). Pursuing CEH and CISSP from Aptech Solutions. EDUCATIONAL QUALIFICATION BSC. IT (Bachelor of Science & Information Technology) from VIDYALANKAR SCHOOL OF INFORMATION TECHNOLOGY (MUMBAI) Three year Diploma in ELECTRONICS & TELECOMM. From Maharashtra State board of Technical education from S.H.Jondhale Polytechnic Dombivli(west) 2010 Passed SSC examination from M.H.B.S.E. (Mumbai) Maharashtra in 2005. STRENGTHS Good Analytical skills Ability to motivate people. Sincerity & dedication towards work Creativity and excellent written English. Passions Sports: Played Cricket for Mumbai U 16 , u 19 MCA. Singing: Participated in various competitions and College bound Inter Festivals and won as well. PERSONAL PROFILE Father’s Name:Mr. Dasharath B. Kadam Date of Birth: January 17, 1990 Sex: Male Languages Known: Marathi, English, Hindi Hobbies: Reading Books, Travelling, music, photography Address : B\10\504, Neelkanth Park, Wayle Nagar, Kalyan (w) REFERENCES Will be provided on demand. DECLARATION I hereby declare that the above particulars are true to the best of my knowledge and belief. Place: Kalyan Date:(Nikhil Kadam)