Nika

I am a highly accomplished Procurement and E-commerce Expert with extensive leadership experience driving business growth and operational excellence across multiple industries. With a proven ability to manage and inspire large teams, I have successfully led over 50 online customer support agents—training, mentoring, and guiding them to deliver exceptional service and maximize client satisfaction.

My expertise spans strategic procurement, contract negotiation, and end-to-end e-commerce management, enabling businesses to streamline supply chains, reduce costs, and accelerate digital sales growth. I combine sharp analytical skills with hands-on operational leadership to create sustainable, scalable solutions tailored to each client’s unique challenges.

Key strengths include:

• Leading and motivating high-performing customer support teams of 50+ agents to consistently exceed service goals
• Designing and implementing efficient procurement strategies that enhance vendor partnerships and optimize costs
• Driving e-commerce business development with innovative marketing tactics and seamless platform operations
• Expert contract management ensuring risk mitigation and legal compliance without sacrificing agility
• Delivering clear communication and actionable insights that empower clients to make informed decisions

I am passionate about transforming complex challenges into competitive advantages and am dedicated to delivering measurable results that propel your business forward. If you want a strategic partner who combines leadership, expertise, and a relentless commitment to excellence, let’s collaborate to elevate your operations and customer experience.