Nik Hajaratul Salwa Nik
Mohamad
Address KG AIR BATANG, PULAU TIOMAN, KUALA
ROMPIN, PAHANG, 26800
Phone-
E-mail-I am well presented, professional and driven with strong work ethics. I am also an effective communicator and a
very ‘people' oriented person. I enjoy learning and working with others, as well as motivated to work
independently.
And I have always been considered an invaluable staff member of my employers. I look forward to work with a
company which could recognize and appreciate the experiences I have acquired over the years.
Skills
General management and administration
Excellent
EHR systems expertise
Good
Payroll administration experience
Good
Customer Relations
Excellent
Account Management
Excellent
Work History
2018-03 - 2020-04
Account Manager, Preferred Accounts (Remote-Based)
Tripaneer B.V, Amsterdam, Netherlands
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of our solutions according to customer needs
and objectives
Forecast and track key account metrics (e.g. quarterly sales results and annual
forecasts)
Prepare reports on account status
Assist with challenging client requests or issue escalations as needed
2016-07 - 2018-02
Customer Service Support (Remote-Based)
Tripaneer B.V, Amsterdam, Netherlands
Process new inquiries and reservations
Email conversations with customers
Telephone conversations with customers (inbound / outbound) -Zendesk
Handling cases in the best interest of both customer and company
Join meetings, training, and team buildings
2015-01 - 2020-06
HR Administration Executives
BBX Malaysia Sdn Bhd, Damansara, Selangor
Maintaining physical and digital personnel records like employment contracts and
leave requests
Update internal databases with new hire information
Create and distribute guidelines and FAQ documents about company policies
Gather payroll data like bank accounts and working days
Publish and remove job ads
Schedule job interviews and contact candidates as needed
Prepare reports and presentations on HR-related metrics like total number of hires by
department
Respond to employees' questions about benefits (for example, number of vacation days
they're eligible for)
2014-01 - 2014-12
Learning Administrator for Ernst & Young
ACS- Xerox Sdn Bhd, Damansara, Selangor
· Creating and managing Learning courses in SuccessFactors/EY Leads, based on the
request received from the regional Talent Team
· Creating and managing Scheduled Offering (Class), with a specific start and End date &
time, Location, Instructor etc... to deliver the Course content effectively, based on the
request received from the regional Talent Team
· Roster Management: Managing the Registration/Cancellation for the Scheduled
Offering's (Classes).
· Preparing and providing Onsite Documents which is required for the training
(Rosters/Attendance sheet, Name Tag's, Table Tents)
· Processing the Completion/Awarding credit for the Learners attending the Scheduled
Offering (Class) based on the allocated hours of the session
· Responds to emails and enquires in a timely manner
2009-11 - 2013-11
HR Specialist EOS for American Express
ACS-Xerox Sdn Bhd, Damansara, Selangor
Responsible for responding to employees questions and inquiries about employee
benefit programs and human resources policies.
Maintain information systems, prepares appropriate documentation, and process
necessary paperwork.
Resolves matters pertaining to employee benefit programs, job performances, COBRA,
Leave of absence, Paid Time off and payroll.
2008-04 - 2009-07
HSBC Singapore Phonebanking Customer Support
HSBC Malaysia, Cyberjaya, Selangor
Answer questions about account types and banking products, such as CDs, loans and
credit cards
Check on the status of customer accounts and track checks and payments
Review and explain account charges
Assist banking customers who are victims of fraud, theft or identity theft
Assist customers with replacing lost or stolen credit or debit cards
Assist with address changes
Education
2004-04 - 2007-07
Diploma: English Communication
MARA Professional College Indera Mahkota - Kuantan,Pahang
Software
MS Offices
Excellent
Zendesk
Very Good
EHR
Very Good
Slack
Excellent
Trello
Excellent
LMS
Good
Peoplesoft
Good