Nik Hajaratul Salwa

Nik Hajaratul Salwa Nik Mohamad Address KG AIR BATANG, PULAU TIOMAN, KUALA ROMPIN, PAHANG, 26800 Phone- E-mail-I am well presented, professional and driven with strong work ethics. I am also an effective communicator and a very ‘people' oriented person. I enjoy learning and working with others, as well as motivated to work independently. And I have always been considered an invaluable staff member of my employers. I look forward to work with a company which could recognize and appreciate the experiences I have acquired over the years. Skills General management and administration Excellent EHR systems expertise Good Payroll administration experience Good Customer Relations Excellent Account Management Excellent Work History 2018-03 - 2020-04 Account Manager, Preferred Accounts (Remote-Based) Tripaneer B.V, Amsterdam, Netherlands Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Assist with challenging client requests or issue escalations as needed 2016-07 - 2018-02 Customer Service Support (Remote-Based) Tripaneer B.V, Amsterdam, Netherlands Process new inquiries and reservations Email conversations with customers Telephone conversations with customers (inbound / outbound) -Zendesk Handling cases in the best interest of both customer and company Join meetings, training, and team buildings 2015-01 - 2020-06 HR Administration Executives BBX Malaysia Sdn Bhd, Damansara, Selangor Maintaining physical and digital personnel records like employment contracts and leave requests Update internal databases with new hire information Create and distribute guidelines and FAQ documents about company policies Gather payroll data like bank accounts and working days Publish and remove job ads Schedule job interviews and contact candidates as needed Prepare reports and presentations on HR-related metrics like total number of hires by department Respond to employees' questions about benefits (for example, number of vacation days they're eligible for) 2014-01 - 2014-12 Learning Administrator for Ernst & Young ACS- Xerox Sdn Bhd, Damansara, Selangor · Creating and managing Learning courses in SuccessFactors/EY Leads, based on the request received from the regional Talent Team · Creating and managing Scheduled Offering (Class), with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the regional Talent Team · Roster Management: Managing the Registration/Cancellation for the Scheduled Offering's (Classes). · Preparing and providing Onsite Documents which is required for the training (Rosters/Attendance sheet, Name Tag's, Table Tents) · Processing the Completion/Awarding credit for the Learners attending the Scheduled Offering (Class) based on the allocated hours of the session · Responds to emails and enquires in a timely manner 2009-11 - 2013-11 HR Specialist EOS for American Express ACS-Xerox Sdn Bhd, Damansara, Selangor Responsible for responding to employees questions and inquiries about employee benefit programs and human resources policies. Maintain information systems, prepares appropriate documentation, and process necessary paperwork. Resolves matters pertaining to employee benefit programs, job performances, COBRA, Leave of absence, Paid Time off and payroll. 2008-04 - 2009-07 HSBC Singapore Phonebanking Customer Support HSBC Malaysia, Cyberjaya, Selangor Answer questions about account types and banking products, such as CDs, loans and credit cards Check on the status of customer accounts and track checks and payments Review and explain account charges Assist banking customers who are victims of fraud, theft or identity theft Assist customers with replacing lost or stolen credit or debit cards Assist with address changes Education 2004-04 - 2007-07 Diploma: English Communication MARA Professional College Indera Mahkota - Kuantan,Pahang Software MS Offices Excellent Zendesk Very Good EHR Very Good Slack Excellent Trello Excellent LMS Good Peoplesoft Good