Nigel Kirstein

- Nigel Kirstein - Customer Service Professional EDUCATION BSc. Business Innovation and Technology Management, JKUAT Dec 2022 HARD SKILLS ● Email and live chat management ● Voice and video call etiquette ● CRM software ● E-Commerce ● Concise writing Nairobi, Kenya SUMMARY With hands-on experience in customer service, I have successfully represented and conveyed clients' brands, resulting in a 26% increase in customer satisfaction ratings. Through crafting solution-based emails, live chat messages, and phone interactions, I have effectively addressed 150 customer inquiries daily, maintaining a 98% resolution rate. My proactive approach and commitment to continuous improvement have led to the acquisition of new skills, such as leveraging AI tools for organization and productivity enhancements, resulting in streamlined processes and increased efficiency. My exceptional time management and organizational skills have enabled me to handle simultaneous tasks efficiently, ensuring optimal productivity and service delivery. I am proud of my track record of providing exceptional customer support and am excited to leverage my skills to drive further success for organizations worldwide. SOFT SKILLS WORK EXPERIENCE ● Empathy Marketing Administrator ● Collaboration Philmed Limited ● Active listening ● Solution-oriented ● Continuous learning ● Attention to detail ● Effective communication ● Time management ● ● ● ● 07/2023 - 12/2023 Provided mobile support and promptly responded to emails and messages. Proactively communicated with customers, informing them of back-in-stock items and promotions. Conducted data collection and analysis for market insights. Offered strategic recommendations for optimizing marketing efforts achieving a 37% sales increase over four months. CERTIFICATIONS Zendesk Customer Service Professional, LinkedIn Learning Delves in relationship-building, troubleshooting, and customer service strategies for delivering exceptional support. Fundamentals of Digital Marketing, Google Embarks on the art of harnessing social media platforms to craft compelling messages and foster engaging interactions with customers. AI Career Essentials, ALX Explores AI for increased productivity and inculcates essential skills vital for success in the modern workplace. ICT Clerk 05/2022 - 09/2022 IEBC ● ● ● ● Developed strong customer service skills through interactions with individuals from diverse backgrounds during the electoral process. Maintained meticulous attention to detail in capturing voter information, guaranteeing accurate registration. Provided attentive and thorough assistance during voter confirmation, promptly addressing any discrepancies to uphold process integrity. Collaborated effectively within a cross-functional team to transmit election data accurately and timely, ensuring transparent and reliable results.