Nigel Kirstein

Throughout my year-long tenure in Customer Support, I've actively resolved an impressive average of 50 queries daily, maintaining a stellar 95% resolution rate. This attests to my adeptness in embodying and conveying clients' brands effectively. I prioritize building robust relationships and facilitating seamless communication, leveraging both oral and written mediums. My knack for troubleshooting and devising innovative solutions underscores my commitment to going the extra mile.

Moreover, I actively engage in continuous learning, collaborating with team members to enhance our collective performance. Attention to detail and organizational skills are ingrained in my approach, ensuring efficient ticket management using CRM tools like Zendesk. My unwavering dedication to empathy allows me to address diverse emotional needs promptly, thereby elevating customer satisfaction and retention rates while nurturing a positive brand image.

Operating across various communication channels—phone, email, live chat, and social media—I ensure every interaction is executed with precision and care. Fuelled by my passion to serve and make a positive impact, I consistently exceed expectations, embodying excellence in every customer interaction.