Niezel Juego Paderes

 Work Experience ESL Teacher Acadsoc Online English Tutor Club Alabang Muntinlupa Education December 2017 to September 2018 Preparing the Lesson material ahead than the students, has a lively personality that can help students gain their confident during the class, During the lesson ensuring the student has a clear understanding on the with the discussion by asking a relative question in a most understandable way for the student, has a clean and quite room so the student can focus on the teachers lesson. Personal: Has genuine relationship with students Understanding of a Student’s Cultural Background Training in Second Language Education Techniques and Approaches Understanding the Individual Needs of Students Encouraging English Conversations & Involvement Outside the Classroom A Willingness to Connect with Communities Duties: teaching English language to the students whose first language is not English. ESL teachers are also required to develop study programs, prepare lesson plans, engage students during the classroom sessions, prepare test papers, conduct examination and evaluate the performance of the students. Courses Thought: Bilingual Education Cultural Diversity and Inclusivity English Composition Developmental Psychology Research Methods and Analysis Phonetics and Syntax Team Leader/Supervisor Teletech Philippines - Novaliches, Q.C. Account: VERIZON August 2014 to January 2017 Supervising Staff Completing Paper works Managing Processes Conflict Management Handling Complaints Staff Motivation Decision Making Duties: Allocating daily jobs and workloads. Training new team members. Acting as a resource for other staff members. Managing team performance and progress. Enforcing all company approved policies and procedures. Constantly looking for ways to improve processes. Monitoring the performance of junior staff. Completing team-related paperwork. Implementing new initiatives and making sure all staff understand them. Acting to correct and staff shortcomings. Managing and monitoring staff attendance. Giving prompt and accurate information on individual staff member performance. Attending and participating in team meetings. Ensuring a clean, safe and friendly working environment. Reporting to senior managers and superiors. Time of Shift: Graveyard KEY SKILLS AND COMPETENCIES Supervising: Ability to manage through others. Ability to work well with all levels of the organization. Superb coaching and mentoring skills. Prioritizing important tasks and ensuring they get done first. Excellent oral and written communication skills. Ability to follow and comprehend complex instructions, short correspondence, and memos. Able to quickly identify problems. Proficient with MS Office and various other forms of technology. Improving product quality and customer communications. Personal: Able to speak to both decision-makers and junior staff in a tactful and sensitive manner. Establishing good working relationships with colleagues. Ability to negotiate and influence. Integrity, humility and an entrepreneurial attitude. Friendly and upbeat attitude. Outbound Sales Representative Rentatelemarketer,net (Rentatel) New York Teleconference, Inc. Campaign Based / Acai Berry January 2008 to December 2009 Call potential customers to describe services offered Explain to customers how the company can help them not just sell to them Follow-up with customer leads or previous customers Provided reports of all sales results including customer comment or complaints Attended meetings and read information regarding company services to remain fully educated Entered all customer information into company database keeping confidentiality in mind always A team performer was able to meet the target given by the client and exceeded the expectation of the management. And leading as a top performer for sales and matrix. Duties, The prime duty is to solicit orders for services or goods by interacting by with the customers by phone. To fulfill such as requesting donations, information, making appointments, collecting information or conducting followup. Communicating with the private individuals or businesses by phone for various purposes. Responsible to increase the client base so has to deliver prepared sales scripts in persuading potential customers to purchase the organization’s product or service. Time of Shift: Graveyard KEY SKILLS AND COMPETENCIES Sales agent: The ability to sell the product or service to the customer and the confidence to do so. Politely approaching the target and potential customers. Has a good manner and good tone of voice. Ensuring that all records are encoded clearly and completely on the data base like sales, follow-up and callbacks. Personal: Punctual, can handle pressure at a given deadline for sales target and has a good attitude towards work like being on time and is respectful with his/her peers. Is polite to her colleagues and has a pleasant personality. Is open to shifting schedules and provided OT if needed. Is the one who can perform and deliver the work as expected. Customer Service Representative Sitel Philippines - Ortigas Center, Pasig Metro Manila Account: VIRGIN MOBILE UK January 2010 to July 2014 Call handling Inbound Sales Upselling Managing Follow-ups Resolving customer disputes Administrative procedures Duties: Writing professional response letters to customers. Responding quickly to situations. Taking inbound calls from customers. Managing, encoding data to spread sheets. Handling reservations and bookings. Preparing customer service summary reports. Dealing politely but firmly with demanding customers. Carrying out a variety of administrative tasks. Implementing new customer service policies and procedures. Ensuring compliance to relevant policies. Complying with the Data Protection Act at all times. Verifying the accuracy of orders from customers. Processing mail from customers. Time of Shift: Graveyard KEY SKILLS AND COMPETENCIES Customer Service: Above average ability to achieve goals. Ensuring that the customer has the best experience possible. An eye for opportunities to improve service. Experience of working in a contact and sales center. Ability to work under the pressure of high standards and strict deadlines. Explaining things in a clear manner. Ability to navigate the internet and search for information. High standard of accuracy in all written and verbal communication. Superb client retention skills. Personal: Possessing a clear voice and a commanding tone. Able to get along with and form close working relationships with people from all parts of the world. Numerate and computer literate. Willing to seek guidance and advice when necessary. Always championing equality and diversity. Education Bachelor's in Computer Science St. John Technological College of The Philippines - Novaliches, Q.C. June 2005 to March 2008 Personal Details Civil Status: Married Gender: Female Age: 31 Date of Birth: October 8, 1986 Place of Birth: Caloocan City Citizenship: Filipino Height: 5’3 Weight: 63 Kilos Spouse’s Name: Jovel R. Paderes Father’s Name: Eddie F. Juego Mother’s Name: Nora A. Juego Character Reference Sheyn Marie Lalic Service Delivery Manager at TELETECH - Email Address:-/- Charlene Mae Joven Team Manager at SUTHERLAND - Email Address:- Arthur Bryan Mariano Team Leader at The RESULTS Companies - Email Address:-