Nieves Martinez

asdlfnsdfsadfsad Address: Don Pedro R. Yulo St., Brgy Sto. Rosario, Binalbagan, Negros Occidental Phone number: - Email address:-Skype: snowybell17 To join a company where my skills and expertise will add value to the already existing environment. Virtual Assistant 02/2019 – present Hospice Alliance Network Ø  Worked as an on call support Ø  Updated the daily time log and task board using Google Drive and Google Spreadsheets Ø  Kept the CEO updated about the status of the cases covered by the nurses Ø  Handled sensitive information in a confidential manner; replied to email and phone inquiries using Gmail and Google Voice Onlinge English Teacher 10/2018 – 02/2018 51Talk Ø  Enthusiastically taught English speaking skills online to Chinese professionals and students Ø  Provided feedback and encouraged students to learn more about the English language Ø  Followed organizational guideline and modules on teaching CSA (Customer Service Associate) 08/2009 – 10/2018 Convergys, Bacolod city, Philippines Ø  Provided first call resolution to  agents and client inquiries on technical issues by using active listening skills and thorough knowledge of company product and services Ø  Provided valuable assistance to agents in chat handling, product and services queries Ø  Provided excellent customer services by applying my extensive sales and technical knowledge Pollster01/2006 – 03/2006 Western Wats Philippines Ø  Doing outbound calls to provide the needed information by our clients through good communication and listening skills from various American Household pertaining to environment and politics. Part-time Instructor 01/2004 – 07/2004 Mary Pauline’s Healthcare International Ø  Facilitated Basic Life Support Crash course to caregiver students Ø  Evaluated students’ performance at the end of the class Emergency Medical Technician 04/2004 – 12/2005 Amity Volunteer Fire Brigade Ø  Received the highest rating after the training and assessment.  Also developed my pre-hospital care skill. Ø  Worked as a team leader at times Bachelor of Science Major in Computer Science (2003 – 2005) University of St. La Salle, Bacolod City Bachelor of Science Major in Information Technology (2000 - 2003) Silliman University, Dumaguete City Mrs. Mischelle Salangga Team Leader/Supervisor, Convergys Bacolod- Mr. Jose Alejandro Javelona Team Leader/Supervisor, Convergys Bacolod- Mr. Martin Yu Team Leader/Supervisor, Convergys Bacolod-