Nieves Colis

MA NIEVES COLIS Santo Tomas, Biñan Laguna 4024 - - Summary Looking for a full-time position that will utilize my customer service, sales and management skills, and provide increased benefits for my family. Employment History Optum Global Solutions Philippines Advocate, June 2019 - Present Managing incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits. Focusing in resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller. Alorica Philippines Account Expert, January 2017 – March 2019 Managing incoming calls and customer service inquiries, handles billing, account upgrade, retention and account changes. Offers Product and service recommendations Al Futtaim Group - BAwabat Al Sharq Mall (Abu Dhabi, U.A.E) Visual Merchandiser, June 2014 - June 2016 I am responsible for creating, implementing and maintaining the F&F brand image within the stores, ensuring creative visual standard. Help maximize sales growth by providing world class inspirational visual displays within the F&F store guidelines. Responsible for the handling and maintenance of in-store visual displays including mannequins and window. Conducting daily floor walks to check on visual displays and training for staff on visual principals and standards. M.H Alshaya Co. - H&M AUH Mall (Abu Dhabi, UAE) Visual Merchandiser Supervisor, September 2010 - April 2014 Ensuring that the highest standards of visual merchandising are implemented and maintained in the stores. Assist in driving sales target up through the brand standards and focus on current commercial trends. Ensure that Brand identities and agreed standards are upheld. Liaise with Brand teams to deliver their specific Requirements. Control and manage seasonal workshops for own developments and assist in transferring new initiatives and best practice to VM team members. Amkor Technology Philippines Warehouse Assistant, September 2005 - March 2006 Receiving, handling, and helping to manage the inventory of merchandise and supplies in a timely and organized manner. Providing management and support to motivating them towards the achievement of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation. Professional Skills Experience with Microsoft Office - Word & Excel, Access, PowerPoint, Outlook, Adobe Photoshop Internet and Email. Excellent communications skills with a focus on customer service and sales. Education College Level, Bachelor of Science in Psychology, Centro Escolar University, School Year-. References Available upon request