Niel Paolo Claridad Alim

Creative Blogger and Search Engine Optimization Agent

Syner-G Outsourcing || March 2014 to August 2014

• Create Advertisement Blogs for tickets that are requested by the customer via calling tier 1 customer support. This is using tag words ranging from 5 to 10 words in a whole blog.
• Create Advertisement Pages and Accounts for customer such as Yellow Pages, Google Ads and more.
• Also learned 1st tier customer service for taking complaints and orders for the customer.

Customer Service Representative (Deliver Care Specialist and Financial Customer Service)

SiTEL Baguio || August 02, 2016 to Sept. 22, 2017

• **First Account || SEARS
• Assist calling customers by providing information and resolving their complaints this includes late deliveries, schedule change, complaints, wrong item delivered, and more.
• **Second Account || First Data Corporation
• Assist calling customers by performing identity checks, then providing information and resolving their complaints which include, lost money, transaction tracking, Debit Card renewal, reissuing lost debit cards, disputes, and more.

BUSINESS VIRTUAL ASSISTANT

PINEAPPLE STAFFING

CLIENT: MALU PRODUCTIONS INC.

ADMIN TASKS (SCHEDULING, EXCEL SHEETS, DATA ENTRY, GRAPHICS, WEBSITE MANAGEMENT - SQUARESPACE)