CUSTOMER SERVICE SPECIALIST
NIEL JOSHIA DENILA
I am an expert in providing excellent customer service with
more than five years of experience. Client satisfaction is my
number one priority. I excel in providing prompt and
professional support across various communication channels.
Notably, I was also one of the pioneers behind the successful
AT&T, Remitly and AMAZON campaign.
CONTACT
EXPERIENCE
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CUSTOMER SERVICE ASSOCIATE
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Amazon
Purok 6 Salvacion, Panabo
City
April 2024 - July 2024
Handling and processing customer returns, refunds, and
exchanges within Amazon Seller Central guidelines.
SKILLS
Assist customers in navigating the Amazon website or app,
including help with finding products, understanding product
features, and making purchase decisions.
Advanced soft skills and deescalation skills
Effective time management
Flexibility and ability to work
CUSTOMER EXPERIENCE ASSOCIATE
Remitly
2022 - 2024
and learn independently
Providing exceptional customer service experience to Remitly
Excellent verbal, written
customers on their inquiries or remittances processed through
communication and
their Remitly app via inbound call, outbound call, email and chat
interpersonal skills
communication with the customers .
Problem-Solving
Take inbound and outbound calls to request additional
Computer Literacy
documents for KYC, compliance, and/or to mitigate risk behavior.
EDUCATION
SUBJECT MATTER EXPERT
AT&T
2015 - 2019
UNIVERSITY OF MINDANAO
Take escalation or supervisor calls and complete service orders
Bachelor of Science in
Secondary Education, Major in
English
Understand customer needs and recommend appropriate
products and rate plans. Develop innovative ways to sell ATT
products and services to customers.
Handle customer requests for payments, activations, upgrades
and other services.
