Niel Cabahit Napoles

NAPOLES NIEL CUSTOMER SERVICE CONTACT ME --Javier, Leyte SKILLS ABOUT ME Motivated and customer-focused professional with 1 year and 5 months of experience as a Financial Service and Customer Service Representative, and 6 months as a Virtual Assistant and Real Estate Cold Caller. Skilled in client relations, financial services, lead generation, and administrative support. Known for strong communication, problem-solving abilities, and delivering high-quality service in both in-person and virtual environments. EXPERIENCE Customer Service Problem Solving Cold Caller Adaptability Telemarketers CRM and data entry proficiency Effective Communication Critical Thinking Nov 2024 - May 2025 Cold calling involves contacting property owners with properties for sale to introduce real estate services and gauge their interest. The goal is to build rapport, gather information, and set appointments for potential listings Financial Representative/ Customer Service Representative Jan 2024 - May 2025 Foundever REFERENCES Anna Bitanga Co-worker Assisted clients with financial inquiries by clearly explaining products, services, and account details. Handled the opening, maintenance, and closure of accounts, ensuring accurate documentation and compliance with financial regulations and company policies. Resolved client issues and complaints efficiently, maintaining a high standard of customer service and satisfaction. Chatter Mar. 2023 - Nov. 2023 Phone: - Engage with fans through direct messages, build relationships, upsell content, maintain a fun and flirty tone, and boost subscriber spending — all while staying in character and following the creator's brand voice. Myrami Ulbata Sales Representative San-Yang Co-worker Phone: - LANGUAGE English Filipino Sept 2021 - March 2022 Followed up with customers to ensure satisfaction, address concerns, and maintain strong ongoing communication. Maintained accurate records of sales activities, customer interactions, and progress using company systems to support efficient sales tracking and client relationship management. EDUCATION East Visayan State University BS in Electrical Engineering Asian Foundation Development College BS in Civil Engineering 2016 - 2019 2022 - 2023