Nicoleen Yasay

Nicoleen Bay-ag yasay Block 5 Lot 21 Casablanca St. Villa Ana Maria Subd. San Jose Rodriguez, Rizal- - OBJECTIVE To enhance myself when it comes to communication, problem solving, teamwork, skills and to learn new set of knowledge to contribute to the company I will be working with. EXPERIENCE Sales Development Representative | Quotes Direct LLC January 2025 – April 2025 Ask the lead pre-qualifying questions about their qualifications for the programs and benefits that we offer, such as Financial, Rental, Healthcare, Utilities, Internet, Grants, and other types of assistance, based on what our members are having hardships with. Customer Service Representative | Inspired Go (5pm to 10:30 PM MST) February 2025 – PRESENT Handles chat and email support to customers regarding their order process, account management, placing orders and processing refunds and credits. Customer Service Representative | Continuum Global Solutions (Project Based) October 2024 – January 2025 Handles a project based healthcare account that manages phone calls regarding member’s medications, prescriptions, checking insurance coverage, contacting their providers for updates and informing member’s account details. General Virtual Assistant (Part Time) November 2024 Checks client’s schedule, set an appointment and communicate for client’s behalf on their demand. Customer Service Representative (Virtual Assistant)| Menumiz July 2024 – August 2024 Handles phone calls, chats, email for Menumiz’s business partners/owners, process ticket escalations and created training materials for training employees. Virtual Assistant – Social Media Manager Intern June 2024 – August 2024 Handled a direct client’s account in Pinterest and Etsy to manage and check the analytics, viewers, managing strategies to increase viewers of the account/shop, scheduling and creating pins, posts using Canva and reels for both account and reporting. Customer Experience Agent/Specialist | Alorica June 2022 – July 2024 Handled a non-voice account for an International Telecommunications Company in the US and assists multiple customers at the same time through chat and email regarding their account and phone. Customer Service Representative | Concentrix January 2021 – May 2021 Handled a voice account for an International Telecommunications Company in the US that assists customers about their online account through digital platform. Technical Support Representative | Concentrix November 2020 – January 2021 Handled a voice account for an International Telecommunications Company in the US that assists customers when it comes to troubleshooting their DSL service and devices. EDUCATION Humanities and Social Sciences | Batasan Hills National High School (SHS) 2017 – 2019 Junior High School | Batasan Hills National High School 2013 – 2017 Character reference Robert Joseph Magtira | Team ManagerMary Ann Villaflor | Team Manager-