Nicole Stephanie B. Soriano

NICOLE STEPHANIE BONTUYAN SORIANO REACH ME -- Calle Mayor 22, 1 de la Ñora, Murcia, Spain, 30830 LinkedIn: www.linkedin.com/in/ nicolebsoriano EDUCATION UNIVERSIDAD CATOLICA DE MURCIA Master of Innovation & Tourism Marketing November 2024 - Present UNIVERSITY OF SAN CARLOS Bachelor of Science in Tourism Management 2017 COLEGIO DE LA INMACULADA CONCEPCION Highschool Diploma 2013 AWARDS & CERTIFICATIONS Ambassador for Positive Work Culture, Smartsourcing (2022) Top Seller of The Year, Diamond Suites & Residences (2019) Amadeus Basic Reservation Training (2017) Red Cross Training (2017) ABOUT ME I am a detail-driven property management assistant with over four years of experience in maintenance coordination, rental agreements, and tenant relations. Proficient in property management software, I efficiently manage administrative tasks to ensure smooth operations. With strong communication and problem-solving skills, I prioritize tenant satisfaction and operational excellence, consistently optimizing processes for better efficiency and performance. CAREER SUMMARY PROPERTY MANAGEMENT ASSISTANT Smartsourcing - LJ Hooker Cebu City, Philippines February 2021 to August 2024 Prepared lease agreements, renewal notices, and other documentations. Coordinated with tenants and owners regarding inquiries, maintenenance requests, and updates. Managed emails and phone calls. FRONT DESK ASSOCIATE Diamond Suites & Residences Cebu City, Philippines March 2018 to January 2021 Assisted guests in checking-in and out, assigned rooms, and helped guests complete registration forms. Answered incoming calls and emails regarding guest requests and hotel inquiries. Increased sales of the hotel by being a consistent top seller. SKILLS Customer Service Skills Tenant & Client Relations Lease & Rental Agreeement Management Administrative & Organizational Skills Property Management Software Proficiency Problem-Solving Skills Multitasking and Organizational Skills Sales and Upselling Skills LANGUAGES English - Fluent Filipino - Fluent Spanish - Beginner CAREER SUMMARY ENGLISH TEACHER Cebu Leaders Academy Cebu City, Philippines August 2016 to February 2017 Designed lessons tailored to students’ English proficiency levels and learning goals. Taught pronunciation, intonation, and conversational skills. Administered tests and other assessments to evaluate students’ language development. GUEST EXPERIENCE ASSOCIATE Kalahari Resort & Convention Center Wisconsin Dells, USA April 2016 - June 2016 Assisted guests with securing safety restraints and pprovided instructions on proper ride usage. Greeted guests with a friendly and professional demeanor, providing information about rides and attractions. Worked closely with supervisors and team members to ensure seamless operations and guest satisfaction.