Nicole Stephanie B. Soriano

I am a highly motivated and versatile professional with over 10 years of experience in customer service, hospitality, and property management, dedicated to delivering exceptional experiences for clients, guests, and stakeholders. I have recently completed my Master’s in Innovation, Tourism, and Marketing, which has enhanced my knowledge of operations management, sustainable tourism, and experiential marketing, complementing my extensive professional background.

During my career, I have developed strong skills in communication, problem-solving, and operations management. In my role as a Property Management Assistant, I served as the first point of contact for tenants, landlords, and applicants, handling inquiries, lease renewals, tenancy applications, invoicing, and sales and rental appraisals. This experience required me to be highly organized, proactive, and attentive to detail, ensuring seamless interactions and efficient coordination with internal teams.

Recently, I completed an internship as a receptionist at Alegria Hotels, where I further refined my hospitality skills. I managed guest inquiries, reservations, and front-desk operations, ensuring a welcoming and professional environment. This role reinforced my ability to anticipate client needs, create memorable experiences, and maintain a positive, guest-focused approach. I was recognized for my dedication to high-quality service and my ability to collaborate effectively with team members to achieve operational excellence.

In addition to my customer-facing experience, I have cultivated expertise in digital marketing and innovation, particularly in the tourism sector. I have led social media campaigns, optimized online presence for tourism businesses, and applied AI tools to enhance communication and engagement. My approach combines creativity with data-driven decision-making, ensuring measurable results and improved customer experiences.

Overall, I am a proactive, reliable, and adaptable professional with a proven track record of exceeding expectations in customer service, hospitality, and business operations. I thrive in dynamic environments, enjoy collaborating with diverse teams, and am passionate about leveraging my skills and education to create meaningful experiences for clients while contributing to the success of the organizations I serve.