Nicole Kate Billena

Nicole Kate Billena Brgy. Zone 3 Jibao-an Pavia Iloilo | Oct 1, 1998-|- Objective Highly skilled, customer-centric and well-experienced call center agent with great communication, organization skills, enthusiastic and positive approach to work seeks to establish a career with a company. As a call center agent for an insurance company where my knowledge on insurance products, and ability to provide fast and accurate information would help the management in growing business. Education University Of San Agustin Under Graduate 3rd Year – Bachelor of Science and Business Administration Skills 3 Years experience as Call Center Agent Excellent communication skills Great analytical skills Highly patient Great people skills Pleasing personality Excellent disposition Goal – oriented Highly organized Punctual Work Experience Transcom Iloilo- Comcast Billing/Sales Responsibilities: Offers products and services of retail clients; Handling billing concern Conducts phone-based surveys for sales Works to consistently meet all established goals and metrics; As an Inbound Agent, receives calls from customer Phone, cable, internet and home security. Provides customer technical support services for internet. Provides technical support services for cable subscribers; Startek Iloilo 2018 -2019 Spectrum Time Warner (Technical support/Billing) Responsibilities: Procured relevant client information for verification purposes; As an Inbound Agent; provided support services for a cable company Provides solutions on cable connectivity problems Schedules technical repairs for subscribers Issues trouble tickets for subscribers E-mails trouble tickets to technical support Prepares required status reports Reference - –- Arvin John Soberano Agent/Admin - –- Edna Pison Account Specialist