Nicole Jakosalem

‭Nicole Hermosa Jakosalem‬ ‭369 B.J. Juana Osmeña Ext., Cebu City‬ ‭📱- | 📧- ‭Professional Summary‬ ‭Experienced Quality Analyst and Office Manager with over 10 years of diverse work experience in‬ ‭the BPO, consulting, and executive assistance fields. Strong background in quality assurance,‬ ‭administrative support, and management. Recognized for consistent top performance, analytical‬ ‭accuracy, and reliability in remote and office-based roles.‬ ‭Work Experience‬ ‭ all Criteria‬‭—‬‭Work From Home Quality Assurance Monitoring‬ C ‭November 2015 – Present‬ ‭●‬ ‭Conducts call evaluations and quality assurance for remote client accounts‬ ‭●‬ ‭Provides actionable feedback to improve agent performance‬ ‭●‬ ‭Maintains high accuracy and consistency in audits‬ ‭ gbayay Management and Support Services Corporation‬‭—‬‭Chief Executive Officer‬ A ‭June 2015 – October 2015‬ ‭●‬ ‭Oversaw company operations and management‬ ‭●‬ ‭Developed strategies to streamline support services‬ ‭ all Assistant Communications Center Inc.‬‭—‬‭Quality Analyst‬ C ‭April 2012 – June 2015‬ ‭●‬ ‭Monitored and evaluated calls to ensure quality standards were met‬ ‭●‬ ‭Received multiple performance awards for accuracy and excellence‬ ‭ cuity Global Strategic Consultants‬‭—‬‭Office Manager‬ A ‭February 2011 – April 2012‬ ‭●‬ ‭Managed day-to-day operations and client coordination‬ ‭●‬ ‭Oversaw scheduling, reports, and internal communication‬ ‭ xecutive Assistant to a Private Individual (Part-Time)‬ E ‭2010 – 2013‬ ‭●‬ ‭Provided office and personal administrative support‬ ‭●‬ ‭Handled scheduling, correspondence, and errands‬ ‭ all Assistant Communications Center Inc.‬‭—‬‭Verifications Agent‬ C ‭February 2009 – December 2010‬ ‭●‬ ‭Conducted verification calls with accuracy and professionalism‬ ‭●‬ ‭Maintained detailed records of customer interactions‬ ‭Achievements‬ ‭Excellence Award Certificates as Quality Analyst (2014):‬ ‭●‬ ‭Top QA (March & December)‬ ‭●‬ ‭2nd Rank (Q3, August, September)‬ ‭●‬ ‭3rd Rank (Q1 & Q4)‬ ‭●‬ ‭Highest Audit Score: 99.47% (November)‬ ‭●‬ ‭Consistently scored above 97% in audits throughout 2014‬ ‭●‬ ‭Scorecard Rating: 4.76/5 (April)‬ ‭Education‬ ‭ achelor of Science in Nursing‬ B ‭University of Southern Philippines,-‬ ‭Cebu Doctors University,-‬ ‭ acred Heart School Hijas de Jesus‬‭(formerly Sacred Heart School for Girls)‬ S ‭High School Diploma,-‬ ‭ t. Benedict’s Childhood Education Centre‬ S ‭Elementary,-‬ ‭Personal Information‬ ‭●‬ ‭Birthdate:‬‭February 20, 1987‬ ‭●‬ ‭Gender:‬‭Female‬ ‭●‬ ‭Civil Status:‬‭Single‬ ‭●‬ ‭Religion:‬‭Roman Catholic‬