Nicole Jakosalem

Hello! I’m Nicole Hermosa Jakosalem, a seasoned Freelancer and Quality Assurance Analyst with 15 years of experience delivering top-tier results across multiple industries. I’m passionate about maintaining the highest standards of quality and efficiency, and I thrive on turning challenges into opportunities for growth and success.

I specialize in providing seamless virtual assistance while ensuring that every project I manage is executed with precision, attention to detail, and a focus on exceeding expectations. Whether you need reliable administrative support or in-depth quality assurance, I'm here to help you elevate your business operations.

Services I Offer:

Virtual Assistance

• Calendar Management: Efficiently manage and organize your schedule, ensuring appointments and deadlines are never missed.

• Email Handling: Professional email management to ensure timely responses and proper organization.

• Data Entry: Accurate and quick data entry to maintain your systems and processes without error.

Quality Assurance

• Call Monitoring: Thoroughly reviewing agent/customer calls, ensuring adherence to scripts and company standards.

• Detailed Feedback: Providing clear, actionable feedback to agents to improve performance and maintain service quality.

• Process Improvement: Identifying areas of improvement in workflows and scripts to enhance customer satisfaction and operational efficiency.

With my extensive experience and commitment to excellence, I am ready to help your business achieve its goals with professionalism and a focus on quality.