Nicole Ann Peliño

Nicole Ann Peliño EDUCATION Department of Information Technology STI College,- Objective I am a dedicated and hardworking individual with a proven ability to collaborate effectively with colleagues and adapt to diverse supervisory styles. I am enthusiastic about tackling new challenges and exploring innovative methods to drive success and efficiency. Skills Computer literate Organized multitasker Detail oriented .Data analyst Communication (Email, phone and chat) Contact WORK EXPERIENCE Broker Experience Representative TaskUs, June 2022 - March 2025) Manage day-to-day broker/seller communications and relationships. Address broker/seller’s concerns via email/phone with ticket fulfillment or event listings. Reach out to buyer/customers with ticket order change or update from the client/seller. Customer Support Representative TaskUs, June 2021 – June 2022 Assist purchasing ticket event via website. Communicate with sellers with order delays, retransferring tickets. Document all ticket-related activities in various systems/tools. - Real-time Analyst (WFM) - RMS - iQor, June 2019 - June 2020 Block 11, Lot 45, Reynaldo St. Xevera Subd. Brgy Tabun, Mabalacat, Pampanga Monitors and analyzes real-time data, to ensure service level agreements are met Identifying and addressing issues, and optimizing operations for efficiency and productivity Communicate effectively with call center agents and managers. Fraud Specialist RMS - iQor, September 2018 - May 2019 Investigate and resolve fraud cases reported for credit card holders in a timely and efficient manner. Analyzing data, identifying patterns, and implementing measures to mitigate risks for card holders. Assist credit card holders with credit card replacement, cancelling unathorized transactions. Customer Service Representative RMS - iQor, February 2017 - August 2018 Responding to questions about credit card accounts, statements, transactions, and other related matters. Addressing customer complaints, disputes, and other problems related to credit card usage. Subject Matter Expert Sutherland Global Services, August 2014 - February 2017 Assist the team/agents resolving difficult tasks that needs level 2 access or assistance. Teaching or training agents with new updates to be calibrated. Provide best practice, workaround on how to assist customer’s concerns. Same-day Closure/Callback team Sutherland Global Services, October 2013 - July 2014 Reach out to customer/consumer via email or phone call if reported concern was resolved or not and ensure excellent customer service was met/provided by the representative who assisted them. Technical Support Representative Sutherland Global Services, November 2012 - September 2013 Troubleshoot and resolve problems using various methods, including remote access, online tools, and manuals. Answer customer inquiries via phone and chat. Install, Uninstall, configure, and run scan where software is installed. Make recommendations on how to improve consumer’s computer systems/device.