Nickson Ventura

NICKSON B. VENTURA VIRTUAL ASSISTANT P R OF E SS I O NA L PR OF I L E Cupang, Antipolo City Dynamic and goal-oriented professional with 7+ years of experience across customer service, telemarketing, and operations. Recognized for driving performance, ensuring service excellence, and delivering consistent results in high-pressure settings. A proactive team player with a sharp eye for detail and a commitment to quality and integrity. +63 (915)-- K EY SK I L L S P R OF E SS I O NA L E X P ER I E NC E • Planning and organizing • Customer Service & TELEMARKETING VIRTUAL ASSISTANT MedAdvantage Advisors, LLC.| Boca Raton, FL Telemarketing • Team Leadership & Coaching • Content Moderation & Compliance • Fraud Detection & Risk Assessment • • • • • CRM & Online Tools Proficiency Make outbound calls to individuals using provided leads and call lists Identifying eligible individuals, pre-qualifying leads. Transfer interested and qualified leads to licensed insurance agents Meet or exceed daily and weekly call and lead conversion goals. CONTENT MODERATOR TASKUS- Lizzy’s Watchtower | Antipolo, Rizal Conflict Resolution & Escalation Handling • • • • • SUPERVISOR, OPERATIONS Teleperformance PH | Mckinley Taguig Interpersonal Skills • Flexible • Quick thinker •E DU Adaptability CA T I O N • Problem solving BACHELOR’S DEGREE • Rapid decision-making COMPUTER SCIENCE ISABELA STATE UNIVERSITY 2012 – 2016 Mar 2023 – May 2024 Ensure high quality and safe online experience for both people and business. Keeping our online word engaging, appropriate and safe - Monitors, reviews, and removes in real time any user generated content that violates the standards and guidelines of an online platform. Identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site. Communication & • Aug 2024 – July 2025 Dec 2017 – Jan 2023 Led daily team monitoring and coaching to drive performance and development. • Ensured compliance with operational standards and company policies. • Delivered real-time support and resolved escalated customer issues. • Collaborated across departments to optimize service delivery and achieve KPIs. • Promoted a high-performance culture focused on productivity, quality, and results. O VISA- SCREENING MANAGEMENT ANALYST (FRAUD AND CHARGEBACK) • Review and evaluate transcations in order to identify fraudulent activity • • • Identify and assess key risk factors. • • Escalate fraud trends to internal partners and merchants. Assess potential risk exposure. Utilize several computer programs and tools to assess risk of on-line transactions. Documents transactions to explain action taken. O VISA- SCREENING MANAGEMENT ANALYST (FRAUD AND CHARGEBACK) • Adhere to established Screening Management Guidelines and Expectations in order to meet and exceed performance expectations; • Stay current on fraud trends, individual merchant expectations, service level agreements and rules. PROFLOWERS - SALES AND TRACKING • Processing online orders. • Assist and resolves customer problems with deliveries; communicates effectively internally to resolve any issues regarding an order • Monitoring and tracks an open and active sales orders. CUSTOMER SERVICE REPRESENTATIVE OMNIGLOBE INTERNATIONAL | Eastwood, Quezon City • • • • • Jun 2016 – May 2017 Empathetically communicate with customers who may be frustrated upset, and/or irate about their reason for calling. Verify customers identity, thoroughly and keep private identifying information confidential with caller until verification is complete. Provide customer support solutions to client’s customer through inbound communication channels. Clearly document all transactions in relevant software systems. Maintain a high-level program and product knowledge to provide the best value-based solutions to the customers.