Nickson Ventura

I am a highly adaptable and results-driven Customer Service and Operations Professional with over 7 years of diverse experience across multiple industries, including healthcare, e-commerce, financial services, and online platforms. My career has been built on a solid foundation of delivering exceptional support and operational efficiency, with a strong emphasis on quality, integrity, and customer satisfaction.

One of my key specialties is working as a Telemarketing Virtual Assistant, where I have successfully managed outbound campaigns, pre-qualified leads, and transferred potential clients to licensed insurance agents. I have consistently met and exceeded daily and weekly conversion targets, thanks to my persuasive communication style, strong work ethic, and deep understanding of customer needs. My experience in this role has sharpened my ability to work independently, manage time effectively, and remain focused in a high-volume, performance-driven environment.

In addition to telemarketing, I bring extensive experience in customer service, content moderation, fraud detection, and operations supervision. As an Operations Supervisor, I led and coached a team to meet KPIs, resolve escalations, and maintain compliance with policies. In content moderation, I ensured safe and appropriate online interactions by reviewing and removing user-generated content that violated platform guidelines. My time as a fraud analyst enhanced my analytical and risk assessment skills, as I evaluated online transactions and escalated suspicious trends to protect users and merchants.

Technically proficient, I am skilled in using a wide range of tools and systems that support virtual operations and service delivery. These include CRM systems, outbound call dialers, fraud screening platforms, Salesforce, Google Workspace, and Microsoft Office Suite, among others. My comfort with technology allows me to quickly learn new systems and contribute effectively to digital workflows.

Known for being a proactive problem solver, I thrive in dynamic and fast-paced environments. I bring excellent interpersonal and communication skills, a flexible and collaborative mindset, and a commitment to continuous improvement. Whether I am leading a team, supporting customers, or working behind the scenes to ensure compliance and efficiency, I approach every task with professionalism, attention to detail, and a strong desire to add value.

Overall, I specialize in delivering end-to-end support solutions that enhance customer experiences, protect business interests, and drive operational success.