Nicklaus Feraer

NICKLAUS JAMES ROLLON FERAER Al Barsha 1, Dubai, United Arab of Emirates-- Graduated Magna Cum Laude in Hospitality Management, I have a solid background in hotel operations and customer service. As a Guest Relations Officer at Dubai International Airport Hotel, I manage check-ins, check-outs, and guest services. My education and experience have strengthened my leadership and teamwork skills. I am committed to enhancing guest experiences and operational efficiency. EDUCATION Bachelor of Science in Hospitality Management, Magna Cum Laude, 2020 - 2024 Far Eastern University – Cavite, Silang, Cavite, Philippines Senior High School - Bronze Medalist, 2018 - 2020 Saint Gregory Academy, Indang, Cavite, Philippines Secondary, 2014 - 2018 Saint Gregory Academy, Indang, Cavite, Philippines Primary, 2012 – 2014 Indang Central Elementary School, Indang, Cavite, Philippines WORK EXPERIENCE Dubai International Airport Hotel Dubai International Airport - Terminal 3 Dubai, UAE Guest Relations Officer October 22, 2024 – Present • • • • • • • • • • Check arrival list and coordinate with Concierge for guest pick-up. Greet guests appropriately upon arrival. Complete guest registration card with necessary details. Collect passport for documentation purposes. Adhere to credit and cash handling policies and procedures. Use suggestive selling techniques to promote rooms and hotel services. Coordinate room status with Rooms Division Officers. Handle cash-related functions like posting charges, paid outs, and currency exchange. Process guest check-outs efficiently. Coordinate with Duty Manager for unusual occurrences or guest requests. 10Inch Entertainment Corp. 411 N.S. Amoranto, Quezon City, Philippines Junior Assistant Events Manager November 16, 2023 – June 30, 2024 • • • • • • • • • • • • • Assist the Senior Event Manager in the planning and execution of events. Coordinate with clients to understand their requirements and preferences. Develop event timelines and schedules. Liaise with vendors and suppliers to ensure timely delivery of services. Assist in the set-up and breakdown of light and sound equipment. Monitor and manage the operation of light and sound systems during events. Troubleshoot and resolve any technical issues that arise on-site. Ensure all equipment is maintained and stored properly. Provide exceptional customer service to clients before, during, and after events. Address any client concerns or requests promptly and professionally. Collect feedback from clients to improve future events. Prepare reports and summaries for post-event evaluations. Assist in budget management and cost tracking. Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd, Pasay, Metro Manila, Philippines Kitchen Staff – Culinary Management Department February 2024 to April 2024 • • • • • • • Handling the preliminary preparation of ingredients, such as chopping vegetables, marinating meats, and making sauces instructed by the head chef. Collaborating with the pastry chef or executive chef to design dessert menus that complement the overall dining experience. Assisting the head chef, managing the kitchen, and ensuring smooth operation during shifts. Managing inventory of ingredients, ensuring freshness and quality, and ordering supplies as needed. Handling multiple tasks simultaneously, especially during busy service periods. Collaborating with other kitchen staff and front-of-house employees to ensure a seamless dining experience. Receiving and responding to feedback to improve food quality and guest satisfaction. Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd, Pasay, Metro Manila, Philippines Event Coordinator – Event Management Department August 2023 to November 2023 • • • • • • Coordinating themes, decorations, layouts, and any special requests to ensure the event meets the client's expectations. Assisting the Event Managers with clients' needs, preferences, and vision for their events, such as weddings, corporate meetings, and social gatherings. Assisting clients with budget planning, including signing of contracts and ensuring all expenses are accounted for. Gathering feedback from clients and guests to assess the success of the event and identify areas for improvement. Preparing final invoices, managing payments, and generating reports on event outcomes and client satisfaction. Prioritizing tasks and managing time effectively to meet deadlines and ensure a smooth event flow. AWARDS AND HONORS Jul 2024 Jun 2024 Jun 2024 Jul- Far Eastern University Cavite Magna Cum Laude Far Eastern University Cavite Outstanding Intern – Hotel Far Eastern University Cavite Best Thesis Batam Tourism Polytechnic Indonesia 2nd Pastry Fest – 2023 - Silver Medalist Far Eastern University Cavite Academic Scholarship Grantee Far Eastern University Cavite 1st Semester Dean’s Lister Saint Gregory Academy Senior High School Academic Awardee - Bronze Medalist Saint Gregory Academy Senior High School Co-Curricular Awardee - Bronze Medalist Saint Gregory Academy Senior High School Student Activity Awardee - Gold Medalist CERTIFICATED SKILLS Dec 2022 Oct 2022 Sep 2022 Sep 2022 Aug 2022 Feb 2022 May 2021 Culinary Cup Participant by COHREP National Skills Competition 2022 Participant of Barista 101 by FEU Cavite HRM Society Food Service Attendant by Shambala Silang Food Committee by FEU Cavite HED Student Council Leadership Initiative for Future-Ready Tamaraws by FEU Cavite HED SAO 3Rs for Today’s Tourism by The Philippine Women’s University Food Safety & Hygiene Seminar by Poultry & Egg Export Council, Missouri Soybeans, and USDA CERTIFICATED SKILLS Jul- Mar 2023 Mar 2023 Dec 2022 Dec 2022 Nov 2022 Nov 2022 Oct- Mar 2022 Apr 2022 May 2022 Jun 2022 Jul 2022 Aug 2022 Aug 2022 Apr- Batam Tourism Polytechnic Indonesia 2nd Pastry Fest – 2023 Participant HRM Society President at Far Eastern University – Cavite Student Council Business Manager at Far Eastern University – Cavite Student Council P.R.O. at Far Eastern University – Cavite HED Intramurals 2023 Student Council P.R.O. at Far Eastern University – Cavite Student Leader’s Midyear Assembly Student Council Business Manager at FEU – Cavite TAM’s Ending HIV Together Student Council Business Manager at FEU – Cavite FEUC e-Tournament Student Council Business Manager at FEU – Cavite FEUCSC'12 General Assembly Student Council Business Manager at FEU – Cavite TAM Fair 2022 Student Council Business Manager at FEU – Cavite HRM Society Vice President at Far Eastern University – Cavite FEU Cavite Fiambrera Head Committee at Far Eastern University – Cavite World Disco Soup Day Point Person by FEU Cavite and Slowfood Philippines Fies-TAM-han Project Proponent at Far Eastern University – Cavite Department of Tourism Visit Food Prep Committee at Far Eastern University – Cavite HRM Society Acting President at Far Eastern University – Cavite FEU Booth WOFEX 2022 Volunteer by Slowfood Philippines Slowfood Booth WOFEX 2022 Volunteer by Slowfood Philippines EveryTAM Matter Committee at Far Eastern University – Cavite HRM Society Treasurer at Far Eastern University – Cavite Culinary Club President at Saint Gregory Academy, Indang, Cavite Class Officer at Saint Gregory Academy, Indang, Cavite Culinary Club President at Saint Gregory Academy, Indang, Cavite PERSONAL INFORMATION Full name Age Gender Home Address E-mail Address Mobile no. Date of Birth Nationality Marital Status Visa Status : Nicklaus James Rollon Feraer : 23 Years Old : Male : Flat 408, 4th Floor, Manasil – 3, Al Gurair Properties, Al Barsha 1, Dubai, UAE :-: - : December 23, 2001 : Filipino : Single : Employment Visa I hereby state that all the information noted above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information. NICKLAUS JAMES ROLLON FERAER