Nicklaus Feraer

Skilled in customer service with strong communication, empathy, and problem-solving abilities, effectively managing multiple client inquiries through chat, email, or calls. Experienced in sales coordination, handling leads, reports, and order processing with accuracy and attention to detail. Knowledgeable in CRM tools like Salesforce and Great Plains for tracking data and managing pipelines. Adept in human resources support, including recruitment, onboarding, employee relations, and HR administration while maintaining confidentiality. Capable of providing virtual assistant services, such as calendar management, document preparation, and social media scheduling. Highly organized, adaptable, and proficient in remote collaboration tools like Zoom and Microsoft Teams.