Nicholas Alteen
26144 Grand Prix Dr, Bonita Springs, FL 34135 · --| linkedin.com/in/ncalteen/ | github.com/ncalteen
Experience
GitHub
Senior DevOps Engineer
Jan 2023 to Present
Jan 2023 to Present
Team: The Expert Services team provides hands-on consulting, guided workshops, training,
and professional services to GitHub Enterprise customers.
Technologies: Amazon Web Services (AWS), Azure, GitHub (Advanced Security,
Codespaces, Copilot, Enterprise Cloud, Enterprise Server, Migrations, Packages), Google
Cloud Platform (GCP)
●
●
●
Educate customers on automation, CI/CD, DevSecOps, GitHub Enterprise
administration, innersource practices and culture, and more.
Assist customers in source control migration from various competitor products, ranging
from several to hundreds of thousands of repositories and workflows.
Design high-level strategy with customer’s senior leadership to achieve CI/CD,
collaboration, innersource, and goals.
Google
Developer Relations Engineer
May 2022 to Jan 2023
May 2022 to Jan 2023
Team: The Payments DevRel team helps educate and onboard developers to Google Pay
and Google Wallet on Android and Web.
Technologies: Android, C#, Google Cloud Platform (GCP), HTML/CSS, Java, JavaScript,
Node.js, PHP, Python, TypeScript
●
●
●
●
Revamped the Google Wallet API specification, documentation, public code
repositories, and hands-on training labs that enable developers to build loyalty
programs, offers, transit passes, and other features in Google Wallet.
Created a scaled communications system for payment service providers partnered
with Google Pay (developer experience, compliance/liability, and marketing updates).
Consolidated 13 inconsistent public repositories into a single source of truth for
onboarding with Google Wallet across 13 industry verticals.
Implemented tracking of multiple developer resources to capture state of the industry
and current Google Wallet usage (Google Analytics for developer documentation, daily
sync of GitHub statistics, Google Wallet API activity/errors, and more).
Amazon Web Services
SDM, Lab Development & Engineering
Sep 2016 to May 2022
Jan 2018 to May 2022
Team: The Dedicated Cloud Training team builds educational content and hands-on training
labs for private AWS cloud customers.
Technologies: Amazon Web Services (AWS) (API Gateway, CDK, Cloud9, CloudTrail,
CloudWatch, CloudFormation, CodeCommit, CodeDeploy, CodePipeline, Cognito,
DynamoDB, EC2, ECS, IAM, KMS, Lambda, QuickSight, RDS, Redshift, Rekognition, S3,
SageMaker, SNS, Snow Family, SQS, VPC), HTML/CSS, JavaScript, Node.js, PHP, Python
●
●
●
●
●
●
Starting as a team of 1, I onboarded, coached, and developed an additional 6 direct
reports.
I maintained Top Secret clearance with the contract sponsor.
To design hands-on training scenarios, I led cross-functional discussions with
Instructional Design, Curriculum, Account Management, and Solutions Architecture
teams.
Hands-on labs I developed scored consistently higher on customer satisfaction
compared to similar content developed by public cloud training teams (up to +1.5
higher on a 5-point scale).
I initiated and managed multiple curriculum quality automation projects to reduce time
to market and increase the quality of published training for the entire AWS Training &
Certification organization. One such project reduced the instructor-led training review
process from 12 hours to less than 5 minutes.
For multiple cross-functional projects, I led requirements gathering, design
documentation, system design, and coordination with internal customers and
stakeholders.
Cloud Support Engineer II
Sep 2016 to Jan 2018
Team: The AWS Support team helps AWS customers resolve technical problems in their
cloud infrastructure, advocates for customer needs with internal teams, and drives
internal/external education and enablement programs.
Technologies: Amazon Web Services (AWS) (API Gateway, CDK, Cloud9, CloudTrail,
CloudWatch, CloudFormation, CodeCommit, CodeDeploy, CodePipeline, Cognito,
DynamoDB, EC2, ECS, IAM, KMS, Lambda, QuickSight, RDS, Redshift, Rekognition, S3,
SageMaker, SNS, Snow Family, SQS, VPC), HTML/CSS, JavaScript, Node.js, PHP, Python
●
●
●
●
I provided deep technical troubleshooting and support for the following AWS services:
CDK, Cloud9, CloudFormation, CodeBuild, CodeCommit, CodeDeploy, CodePipeline,
CodeSuite, Elastic Beanstalk, Elastic Container Service (ECS), and OpsWorks.
Out of ~250 staff, I was responsible for 5% of all resolved cases annually.
I was an acting AWS Support subject matter expert for AWS CloudFormation, AWS
OpsWorks Stacks, AWS OpsWorks for Chef Automate, and AWS OpsWorks for
Puppet Enterprise.
I provided 3rd tier support for AWS CloudFormation and AWS OpsWorks, and would
lead educational programs for other AWS Support staff as well as AWS service teams.
Chico’s FAS, Inc
Analyst, IT Security
Aug 2012 to Sep 2016
Aug 2012 to Sep 2016
Team: The IT Security team led internal and external security assessments, PCI compliance
audits, and various projects to increase the security posture of the organization
Technologies: Amazon Web Services (AWS), Google Cloud Platform (GCP), HTML/CSS,
JavaScript, Python, SQL, SSIS, TypeScript
●
●
●
●
●
I was responsible for development and maintenance of the company’s Identity and
Lifecycle Management (ILM) solution. Prior to my involvement, the ILM tool had
caused a large financial and technical drain without realizing a return on investment
(more than $150,000 per year for 3rd-party support and $100,000 for licensing).
I developed and expanded employee onboarding automation to increase support from
approximately 2,000 corporate positions to an additional 35,000 store roles.
Approximately 4,000 hours of IT support time were saved per year for each application
integrated with the ILM stack.
I acted as Project Manager for several integrations, leading third-party contractor staff
to develop and implement integration tooling.
I lead the proof-of-concept hybrid cloud implementation through various projects
(migrating DNS to Google Cloud DNS, creating a cloud-based vendor compliance
platform, creating an internal knowledge center/testing platform, and more).
Certifications
●
●
●
●
●
●
●
●
●
●
AWS Certified Cloud Practitioner
AWS Certified Developer – Associate
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified DevOps Engineer – Professional
AWS Certified Solutions Architect – Professional
GitHub Actions Certified Partner
GitHub Administration Certified Partner
GitHub Advanced Security Certified Partner
Unity Certified Associate: Programmer
Publications
●
●
●
AWS Certified Developer Official Study Guide: Associate (DVA-C01) Exam
How to Manage Credentials in AWS OpsWorks for Puppet Enterprise using Hiera-eyaml
Distributing your AWS OpsWorks for Chef Automate infrastructure
