Nichole Hough
Toledo, Ohio United States | - |-| linkedin.com/in/nichole‑hough‑- |
Summary
Results-driven professional in Canadian operations and customer support with a proven track record of optimizing processes and enhancing customer satisfaction. Adept at managing logistics, handling complex customer inquiries, and ensuring compliance with Canadian regulations. Successfully led initiatives that improved operational efficiency and increased customer satisfaction. Known for exceptional organizational skills, a strong work ethic, and the ability to thrive in fast-paced environments. Committed to delivering top-tier support and driving operational excellence.
Skills
Communication Skills
Teamwork
Problem-Solving
Adaptability
Time Management
Leadership
Conflict Resolution
Emotional Intelligence
Critical Thinking
Interpersonal Skills
Customer Service
Creativity
Networking
Work Ethic
Negotiation Skills
Attention to Detail
Stress Management
Collaboration
Decision-Making
Empathy
Experience
Canadian Operations/ Customer Support 07/2022 to Current
Fedex Freight East, Inc. Northwood, Ohio, United States
Facilitated the investigation and resolution of OS&D (Over, Short, and Damaged) cases, achieving an improved freight recovery rate and enhancing customer satisfaction.
Streamlined invoicing and BOL (Bill of Lading) submissions for customs clearance, resulting in faster processing times and reduced delays for cross-border shipments.
Coordinated amendments and corrections for freight held at terminals, ensuring accurate OS&D reporting and timely freight release, minimizing operational bottlenecks.
Optimized sub-billing processes for shipment relinquishment, reconsignments, and freight located or missing in transit, reducing billing errors and enhancing financial accuracy.
Conducted physical freight inspections to verify compliance with FedEx policy, DOT, and Canadian customs regulations, improving legal adherence and operational efficiency.
Payroll/Production Clerk 2021 to 2022
Elite/Premier Transportation Monroe, Michigan, United States
Managed payroll processes for multiple staffing agencies, ensuring accurate wage calculations, time clock approvals, and timely submission of labor reports, resulting in a 10% reduction in payroll discrepancies.
Streamlined daily operations tracking by maintaining and updating shared Excel files, enhancing data accuracy for reporting cases per hour, expenses, and production metrics across all shifts.
Coordinated the recruiting and hiring process, collaborating with staffing agencies and assisting on-site associates with HR-related inquiries, leading to a 15% improvement in recruitment efficiency.
Produced detailed production reports, including store delivery locations, pallets shipped, and unloading metrics, providing key insights that optimized warehouse operations and improved productivity by 8%.
Supported site management by performing additional office duties as assigned, contributing to a cohesive work environment and enabling smoother operations.
Shipping/receiving Coordinator/Security Operations 2014 to 2021
Allied Universal Monroe, Michigan, United States
Facilitated the precise weighing and verification of semi-trucks, trailers, and materials, ensuring compliance with safety and regulatory standards.
Authenticated driver credentials and delivery documentation, streamlining the process for inbound and outbound shipments.
Prepared and issued Department of Transportation (DOT) approved Bills of Lading (BOLs) for customer orders, enhancing accuracy in shipment records.
Coordinated customs documentation for cross-border shipments to Canadian companies, ensuring seamless customs clearance and compliance.
Monitored material movement within the steel yard, contributing to inventory accuracy and operational efficiency.
Medical Assistant 2010 to 2015
Family Medical Center United States
Delivered comprehensive support to physicians in Family Practice, OB-GYN, Psychiatry, and Social Services, ensuring seamless patient care and efficient clinic operations.
Educated patients on available social, community, and health resources, increasing access to essential services and improving patient outcomes.
Facilitated enrollment in financial aid programs for uninsured patients, reducing financial barriers to healthcare and enhancing service accessibility.
Administered clinical procedures, including taking vital signs and preparing patients for exams, contributing to high-quality patient care and satisfaction.
Collaborated with multidisciplinary teams to coordinate patient care plans, streamlining processes, and enhancing the overall patient experience.
General Contractor 2005 to 2010
DMS Facility Services United States
Spearheaded over 30 residential and commercial construction projects, completing 95% on or ahead of schedule, resulting in a 15% increase in client referrals.
Managed project budgets, consistently achieving cost savings of up to 12% through effective resource allocation and vendor negotiations.
Supervised a team of 25+ subcontractors, maintaining a zero-accident safety record and ensuring compliance with all OSHA regulations.
Enhanced client satisfaction by 20% by implementing a streamlined communication process, providing regular project updates, and addressing concerns promptly.
Increased overall project efficiency by 18% through the adoption of innovative construction techniques and technology, leading to reduced project timelines and improved quality.
General Labor- Janitorial 2005 to 2010
DMS Facility Services United State
Maintained cleanliness across a large facility space daily, ensuring a safe and sanitary environment for all employees and visitors.
Operated floor cleaning equipment, including buffers and scrubbers, resulting in a 20% increase in efficiency and a reduction in cleaning time by 10%.
Conducted regular inspections of restrooms and common areas, restocking supplies, and addressing maintenance issues, reducing complaints by 30%.
Managed waste disposal and recycling programs, successfully diverting 40% of waste from landfills, contributing to the company's sustainability goals.
Collaborated with maintenance teams to identify and resolve safety hazards, leading to a 15% reduction in workplace accidents and incidents.
Education
Diploma in Medical Assisting: Medical 12/2009
Everest Institute - Dearborn, MI Dearborn, Michigan, United States
Languages
English
Intermediate
Technical Skills
Microsoft Office Suite (Excel, Microsoft Office)
Electronic Health Records (EHR)
Data Entry
Security Software
Warehouse Management Systems
Shipping and Receiving Systems
Logistics Software
Medical Terminology
Clinical Tools (EKG machines, venipuncture tools)
Patient Care Technologies
Regulatory Compliance Tools
Billing Systems
Office Management Systems
Payroll Administration Systems
Quality Assurance Systems
Recruiting/Staffing Platforms
Work Authorization
Authorized to work in the United States
Honors and Awards
Letter of recommendation- Medical director of Family Medical Center Dr Sin-Ching Chiu
Letter of recommendation DTE Security Operations specialist Robert Ross
