Nichole

Results-driven professional in Canadian operations and customer support with a proven track record of optimizing processes and enhancing customer satisfaction. Adept at managing logistics, handling complex customer inquiries, and ensuring compliance with Canadian regulations. Successfully led initiatives that improved operational efficiency and increased customer satisfaction. Known for exceptional organizational skills, a strong work ethic, and the ability to thrive in fast-paced environments. Committed to delivering top-tier support and driving operational excellence. Current position at FedEx freight assigned responsibility of OS&D related issues involving international freight.

Canadian Operations/ Customer Support ​ 07/2022 to Current

Fedex Freight East, Inc. ​ Northwood, Ohio, United States

• Facilitated the investigation and resolution of OS&D (Over, Short, and Damaged) cases, achieving an improved freight recovery rate and enhancing customer satisfaction.

• Streamlined invoicing and BOL (Bill of Lading) submissions for customs clearance, resulting in faster processing times and reduced delays for cross-border shipments.

• Coordinated amendments and corrections for freight held at terminals, ensuring accurate OS&D reporting and timely freight release, minimizing operational bottlenecks.

• Optimized sub-billing processes for shipment relinquishment, reconsignments, and freight located or missing in transit, reducing billing errors and enhancing financial accuracy.

• Conducted physical freight inspections to verify compliance with FedEx policy, DOT, and Canadian customs regulations, improving legal adherence and operational.