Nicholas Uzoanya

Nicholas Uzoanya Abuja, Nigeria Phone: - Email:- PROFESSIONAL SUMMARY A trained Customer Service Representative with over 4 years of experience in serving customers through chat, text, and phone support. Excellent in verbal and written communication with the ability to go above and beyond to exceed customers' expectations. . SKILLS ● ● ● ● ● ● ● ● ● ● ● ● Live chat and phone support Experienced in interacting with customers and internal stakeholders Responding to customer inquiries promptly Analytical thinking, ability to break down complex subjects into concise and easy language Active listening and attention to detail Ability to perform in a fast-paced environment Can identify expansion opportunities when speaking to customers Good written and verbal communication(ENGLISH) Experienced in using CRM tools like Salesforce, Hubspot, and others Must be self-directed, detail-oriented, positive attitude, driven, able to work independently in a team-oriented and fast-paced environment with a passion for delivering exceptional service to customers Good interpersonal skills and negotiation skills Good analytical and problem-solving skills with a view to supporting changes to processes WORK EXPERIENCE Customer Service Representative September 2021 - May 2024 Department of Quality Assurance Abuja-Nigeria. ● There was an increase in customer satisfaction ratings by 20% through exceptional guest service. ● Resolved customer complaints with a 98% success rate, ensuring high levels of customer retention. English Speaking Sales Representative July 2018 -August 2019 -Unical Hotel Calabar, Nigeria. ● ● Achieved a customer satisfaction rating of 95% through the delivery of exceptional customer service. Accurately documented payments and expenses, ensuring up-to-date financial records and preventing errors in billing. EDUCATION Cross River University of Technology, Calabar -( B.Sc.Ed- Nasarawa State University Keffi,-(OND in Business Administration)- AWARDS/CERTIFICATION Linkedin Learning ● ● Serving customers through chat and text Problem-solving and troubleshooting