Nicholas Novoa

Nicholas Novoa CELL:- Experience Education 09/10/2021-04/27/2022 Customer Service Representative & Billing Specialist StarTek, Outsourcing Company Corvallis, Oregon • Resolving questions/concerns that customer's may have 1 semester of 2021 A.A. Business Administration LaGuardia Community College about their accounts • High School Graduate Handling upgrading & downgrading services on customer's accounts • Allotting the correct credit when it is needed • Provide support to irate customers and deescalate Skills situation to retain customers • Transfer calls to appropriate departments as needed 04/03/2021-07/25/2021 Pharmacy Technician and Customer Service Baldwin Pharmacy LLC Long Island, New York ● In charge of the front desk to attend to all customers ● Filled prescriptions for patients ● Vacuumed, mopped, dusted store floors and shelves 02/2020 – 06/2020 Room Service Attendant Gunma Royal Hotel Maebashi, Japan ● Vacuumed, dusted, and maintained common areas, including hallways and waiting areas at elevators. ● Replenished guest room supplies, including water glasses, toiletries, and paper products. ● Kept building entryway glass clean and polished for professional presentation. ● Disposed of trash and recyclables each day to avoid waste buildup. ● Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up. ● Restocked supplies to keep the team efficient and ready for guests' orders. ● Kept work environments, equipment, and trays clean and sanitized for guests. ● Microsoft Word and PowerPoint ● Native level Spanish ● Native level English ● Basic Japanese Contact 510 NW 17th Street Corvallis, OR-- Objective: Responsible hard working college student looking for full time position in a service-oriented industry. 2019 Office Assistant World Star Traders Group Lima, Peru • Maintained physical files • Digitized records for easy updating and retrieval