Nicah Mae Cayusa

NICAH MAE CAYUSA EDUCATION- Pamantasan ng Lungsod ng San Pablo Bachelor of Science in Psychology- Senior High School (GAS) Anddress Soriano Colleges Of Bislig WORK EXPERIENCE ResultCx Lips April 22, 2024 – August 11, 2025 Sales Inbound Associate - Sales account •Answered inbound calls from potential and existing customers regarding product details and service inquiries. •Provided personalized recommendations to meet customer needs and enhance satisfaction. •Processed orders, tracked shipments, and handled billing questions efficiently. •Consistently met or exceeded monthly sales and customer satisfaction targets. CONTACT --San Isidro Lipa City SKILLS Attention to Detail Can do Multi-Tasking Good Communication Skills Alorica Lipa May 18,2022- January 24,2024 Customer Service Representative - Retail Good Critical Thinking Account • Address questions about products, services, and store policies, ensuring clarity and accuracy. • Handle complaints and resolve customer issues promptly and effectively. City Hall of Lipa December 1, 2019-February 12, 2021 Enumerator - PSA Department • Conduct surveys or interviews to gather data from respondents accurately and efficiently. • • • Administer questionnaires according to established protocols, ensuring that all questions are asked clearly and understood by respondents. SOFTWARE EXPERTISE Canva Microsoft word Outlook Genesys Zoom Skype Gmail Ms Teams Google Calendar Capcut Adobe Photoshop Amazon connect Slack Trello